Interface Team Senior Administrator

A fantastic opportunity for an Interface Coordinator to join our Interface Team at WTW, one of the leading Third-Party Pension Administrators. This is a hybrid role based in our Redhill office 2-3 days a week.

This team are responsible for the processing of client contribution interfaces which contain member & pension contributions data, dealing with any issues with the file data, ensuring the processing is completed within our standards. The contributions are then sent to invest within agreed service levels. 

The ideal candidate for this role will be process driven with great attention to detail, who enjoys working with processes, plus reviewing & checking.  You will also play an active role in mentoring and checking the work of the Administrators on the team. The Interface Team are dynamic and engaging working within a collaborative environment. The role offers full training including new starter induction and further training thereafter. 

For the successful candidate we will reward your efforts with a thriving work environment, opportunity for progression throughout your career at WTW, and a very comprehensive benefits package including company pension scheme, life insurance, private medical insurance, eye care vouchers, a generous bonus scheme and flexible benefits including critical illness cover, dental cover, and many other options.

The Role  

• Review and check work completed by others
• Completing the processing of contribution and data files
• Train, support, and mentor junior associates
• Monitor data file processing to ensure agreed targets and deadlines are met
• Be a senior point of reference on technical issues and non-standard processing
• Build and maintain technical, procedures and client knowledge through experience
• Continuously seek to identify areas where the service to clients could be improved and communicate findings to your Team Leader
• Work collaboratively with colleagues to ensure high levels of service are achieved
• Encourage teamwork by sharing knowledge, ideas, and solutions
• Provide an efficient, professional service to meet all client needs and to promote the WTW brand
• Act as a contact point for clients and teams

What you’ll bring

• Good IT skills and knowledge of Microsoft packages

• Excellent verbal and written communication skills

• Good IT skills and knowledge of Microsoft packages
• Excellent verbal and written communication skills
• Numerical and accurate
• Display good time management skills and demonstrate ability to organise and prioritise own workload and of others
• Enthusiastic approach to getting things done
• Able to apply problem solving and analytical skills
• Previous experience of mentoring and coaching individuals
• Some previous supervisory experience would be an advantage

What we offer  

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com 

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