QA Lead

This is an exciting opportunity to join one of our cutting-edge technology programs here at WTW where you be a pivotal member in one of our teams developing the next generation of solutions for the insurance industry.

The Software QA Lead is an integral part of the team at WTW. This role is responsible for driving and monitoring QA process within the team and ensuring the products being developed are delivered to the highest standards expected by WTW. The role includes working closely with developers, QA engineers and product owners to ensure that the team is using industry-accepted best practices.

The role also involves coaching and mentoring other team members on quality practices and frameworks. The candidate should have a good knowledge and awareness of industry trends.

The Role

The Software QA Lead role involves the following activities and challenges:

• Defining, driving and improving QA and test strategy and processes

• Align closely with Head of QA and other QA Leads to ensure alignment with ICT standards

• Coach and mentor team on best test practices

• Ensure that the team have the right level of test coverage for the product including functional and non-functional tests 

• Identify gaps in testing and propose suggestions

• Build, maintain and improve test frameworks 

• Write test code as production quality code 

• Develop and execute test cases and scripts for both manual and automated tests 

• Setup and drive exploratory testing sessions 

• Be a leader in driving a culture of quality into the team 

• Become a trusted authority within the team on QA and test automation matters

What you’ll bring 

• Strong passion for the delivery of high-quality software 

• Experience in defining QA strategy both from the ground-up as well as continuously improving existing processes and strategy 

• Experience in driving QA and test first approaches into complex delivery programs

• Experience in leading and growing a QA team for a project (including hands-on recruitment)

• Hands on experience building complex test automation solutions for complex SaaS based solutions

• Experience with C# test automation frameworks at all levels (unit, integration, API/system)

• Experience in delivering QA processes for SaaS/Cloud based solutions in Azure

• Appreciation and practical exposure to microservice and containerised deployment architectures

• Experience in testing statistical analysis / machine learning software

• Experience in Python would be advantageous

What we offer 

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com

(ICT_TECH TD_2026_12R)