Senior Operation Officer, Health & Benefits

Responsibilities

• Deliver high-quality operational support across enrollment, administration, ongoing client servicing, and special activities in line with agreed SLAs. 
• Execute daily operational tasks accurately and on time, ensuring adherence to established procedures and service standards. 
• Support the identification and resolution of operational issues, escalating complex cases when required. 
• Prepare and maintain operational and utilization reports with a strong focus on data accuracy, validation, and consistency.  
• Follow standardized operating procedures aligned with regional and global operating models. 
• Ensure compliance with local regulations, internal policies, risk management standards, and data privacy requirements. 
• Participate in process improvement initiatives by identifying inefficiencies and suggesting practical enhancements. 
• Support operational changes related to systems updates, process changes, or regulatory requirements. 
• Leverage operational tools and systems to maintain performance, data quality, and reporting accuracy. 
• Collaborate effectively with internal stakeholders such as Brokers, Compliance, and other Corporate Functions to support service delivery.

Requirements

• Minimum 03 years of experience in operations within Insurance, Employee Benefits, or Financial Services. 
• Good understanding of operational processes, service delivery models, and basic regulatory compliance. 
• Strong analytical and data-handling skills, with attention to detail, particularly in data accuracy, validation, and reporting. 
• Good organizational skills with the ability to manage multiple tasks and meet deadlines. 
• Ability to work independently on assigned tasks and collaborate effectively within a team environment. 
• Clear and professional communication skills in a business services setting. 
• Proficient in Microsoft Office, especially Excel; experience with operational systems is an advantage. 
• Bachelor’s degree in Business, Finance, Insurance, or a related field preferred.