Team Leader - FINMAR insights Hub

KPI Management

• Meeting and reporting quality targets for the team, Team Dashboard and Other Reporting
• Ensure that all trackers are updated and minutes for various connects etc. are shared by the team members

People Management / Development

• Conduct Monthly 1-2-1s to ensure regularity in performance and career development discussions for direct reports
• Objective setting, performance review and ratings for direct reports
• Regular capacity review by creating work plans daily at individual and team level, ensure effective utilization and productivity. Manage regionwide report deadlines and challenges
• Plan effective team engagement activities – fun events, team meetings etc. – to ensure team bonding and connect
• Retention of colleagues through regular communication and implementation of fair management practices. Management of attrition related risk
• Conduct and monitor huddles with the team
• Monthly nominations for Rewards and Recognition to people through various Monetary/Non-Monetary channels
• Lead initiatives to elevate the nature and quality of team's work, ensuring continuous improvement and excellence
• Mentoring, On the Job Training, coaching for new/junior team colleagues
• Lead initiatives to elevate the nature and quality of team's work, ensuring continuous improvement and excellence

Stakeholder Management

• Connect regularly with the Client Relationship Managers, seek feedback and act on the same
• Ensure ongoing, sustainable, and dynamic relationships with global leadership and manage their expectations

Process & Technical Knowledge

• Build a strong understanding of the process and data that flows through the process
• Gain a fair understanding of reports shared by Insights Hub

Qualifications:

• Any Graduate or Post-Graduate

Skills:

• Transition Management
• Impactful communication
• Good people skills
• Ability to work under pressure
• Strong team player 
• Business Acumen
• Logical Thinking 
• Result Oriented

Knowledge:

• Good working knowledge of the Microsoft office is essential, particularly Word & Excel
• Good understanding of the Insurance Industry and Insurance Broking