Technology Resilience Assurance Coordinator

The Technology Resilience Assurance Coordinator plays a key role in supporting the design, implementation, and ongoing assurance of initiatives that strengthen the organisation’s technology resilience. This mid-level position is focused on ensuring that critical systems, applications, and infrastructure are robust, capable of withstanding disruption, and able to recover effectively across a range of recovery scenarios.

The Role

• Provide subject matter expertise on infrastructure resilience and recovery methodologies, considering resiliency best practice and industry standards.
• Contribute to the development and execution of the organisation’s technology resilience strategy and roadmap, ensuring alignment with overarching resilience objectives.
• Support business and IT stakeholders in incorporating resilience considerations into both existing and new technology solutions.
• Ensure all required resiliency control standards are embedded and adhered to across design, testing and reporting activities.
• Perform resilience assessments of Core Services and Business Applications across cloud and on-premises environments.
• Evaluate that technologies have appropriate recovery solutions in place and that Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) can successfully be achieved through disaster recovery testing.
• Contribute to the development and maintenance of technology resilience plans to ensure the availability of IT infrastructure and applications during disruptions or disasters.
• Support the design and implementation of disaster recovery procedures for critical IT systems and applications.
• Assist with regular risk assessments to identify potential threats to IT infrastructure and help develop mitigation plans.
• Participate in regular testing of IT resilience plans to ensure their effectiveness, accuracy, and compliance with regulatory and/or contractual requirements.
• Track resilience metrics and compliance across the organization, and prepare regular reports for management, stakeholders and auditors.
• Collaborate with teams across the organization to promote a culture of resilience and encourage adoption of resilience best practices.
• Collaborate with Operational Resilience, Business Continuity, Incident Management and Crisis Management teams to build an integrated, proactive and resilient organization.
• Ensure compliance with relevant industry standards and regulations and, such as ISO 22301, ISO 27001, and GDPR, UK Op Res, DORA etc.

What you'll bring

• Experience in disaster recovery or technology resilience roles.
• Experience of designing, organising, leading and reporting on disaster recovery tests.
• Strong project management skills, especially in relation to planning and executing technical disaster recovery exercises.
• Experience in implementing and monitoring frameworks and controls to support technology resilience.
• Experience in engaging stakeholders and collaborating with teams to ensure full commitment to technology resilience initiatives.
• Strong knowledge of IT infrastructure, applications and cloud computing.
• Understand system interdependencies and behaviour during recovery scenarios.
• Strong analytical and problem-solving abilities.
• Familiarity with industry standards and frameworks e.g. ISO 22301, ITIL, NIST etc.
• Excellent verbal and written communication skills.
• Ability to build strong professional relationships at all levels of the organisation 

What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com