US Billing Administrator

Review, Analyze and assess carrier/broker documentation for processing insurance billing

Process Agency bills including endorsements, audits, cancellations, extensions, new accounts, renewals, reports and fees

Generate and send the invoices to customers via Mail/E-mail

Handle undelivered invoice exceptions in timely manner

Following SOPs Client/Carrier specifications and adherence of all statutory requirements

Liaise with Client Managers and Client Support Service Teams for agency bill issues and resolve discrepancies

Timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers in centralized agency mailboxes

Develop a sound understanding of the Billing Process along with the related upstream and downstream process

Maintain Quality and Turnaround standards.

Participate and contribute in potential process improvement areas

Ensure ongoing, effective relationships with stakeholders (Internal/external).

Key Skills required for the job

Communication Skills – Business Writing and Verbal

MS Excel

Eye for Detail

Logical Thinking

Interpersonal Skills

Qualifications: Any Graduate

Knowledge: Good understanding and knowledge of MS office (Especially MS Excel)