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#MyWTW: INTERNING AT WTW AND REACHING NEW LIMITS
Theodore Coteok, Software Intern, shares how WTW’s internship program is setting him up for success
Tell us about your internship and why you chose WTW as your employer.
My internship program is based out of Taguig City, Philippines, and it is a combination of software development and software engineering. Specifically, I work on WTW’s compensation software, and my main responsibilities include working on client assignments. This has presented me with the opportunity to develop both my technical and soft skills through training and hands-on projects. Initially, I had the luxury of having internship offers from different companies, but my interview experience at WTW stood out to me. I was impressed with the culture and positive attitude the managers had shown, as well as their expectations and challenges for me as an intern. The idea of getting to experience WTW’s business and corporate setting with immediate exposure to client assignments and real-life challenges so early in my career intrigued me. Getting that kind of exposure, while being guided and supported along the way sold the deal for me.
Describe your work style and explain why this is ideal for you.
My work style is remote, which works for me because I had already gotten used to taking online classes. Remote work is great because I get to work from the comfort of my own home and environment, with the company of my family. It’s particularly beneficial to me because since the pandemic I have been residing with my family in our province which is quite out of the way; it would be about a four-hour drive if I had to go into the office. Since starting this program virtually, I’ve still gotten to know my team well and have quickly been able to learn their ways of working and how to collaboratively approach assignments. Lastly and most importantly, WTW’s flexible work styles have ensured that I maintain a healthy work-life balance.
What is it like so far working at WTW?
So far, working at WTW has been very exciting considering this is my first internship experience. When I first joined, I was pleasantly surprised by WTW’s diverse culture and values since they were different than what I was accustomed to at my university. WTW takes great care and invests in their interns in the same way that they would their experienced hires. So far, I have faced some challenges, which is expected as an intern, but my team has been nothing but supportive and positive while ensuring that we get the job done effectively. Everyone has been approachable and the collaboration within the team allows everything to go smoothly. What has particularly made a lasting impact on me were the instances where my team members, by choice, would stay at work longer than scheduled to help me with anything I may have been facing difficulties with.
How have you developed since the start of your internship?
My growth and development have been apparent. Not only have I been doing technical work and working on client assignments, but I have also constantly been developing my communication and collaboration skills. My programming skills, problem solving skills and communication skills have all improved but most importantly I developed more confidence in myself. Being at WTW has been a constant learning process and my colleagues have given me plenty of feedback that has contributed to my development as well. I appreciate that although I’m an intern, I have been involved in many opportunities, real client assignments and tasks.
What is your goal upon finishing the program?
My goal for my internship program at WTW is to develop, learn and experience as much as I can – to have gained the necessary background knowledge for my development and future career, to have built lasting relationships and connections, and to have maximized my technical and soft skills. I want to have challenged myself to reach new limits and to receive as much feedback as possible to grow and prosper.
MEET Felipe Pradel
Property & Casualty Intern
(former Property & Casualty Apprentice)
Team Property & Casualty
Segment Corporate Risk & Broking
Location São Paulo, Brazil
Program Apprenticeship program 2018 and Internship program 2019
University Universidade Paulista
How did you come across our Internship program offering?
When the term of my Health & Benefits (H&B) apprenticeship contract was almost finished, the Property & Casualty (P&C) team offered me to join their Internship program.
Tell us a bit about your key responsibilities when you were an apprentice
As an apprentice in the H&B team, I learned how to quote and contract Individual Life and Travel Insurance and manage the relationship with clients. I also provided support to activities in the Life Insurance area.
What were some key things that you have learnt during your Internship program?
As an intern, I am learning how to work with Hub Network Outbound Support & Administration with Latin American countries and local clients. In addition, I’m also learning about internal global communications and the renewal of assistance of customer service provision, amongst other responsibilities.
Do you recall your best memory? Tell us about it!
Winning the tickets to the BRAZIL x BARBARIANS Rugby game! I am an avid rugby fan and I enjoy playing. Due to my academic and professional responsibilities I haven’t been able to find the time to play anymore. So being able to attend to a game with some colleagues was an amazing experience.
What did you like the most about our culture and values?
The caring treatment towards colleagues, recognizing and reminding us that we are not just numbers but people who are valued greatly.
Which other position(s) have you filled since you finished your Internship program and where? Did you ever imagine you would fill these positions when you were an intern?
I am still in the early careers program, but I feel more confident each day working on global programs’ processes. The range for technical and professional growth is large, which have been my goals since I joined Willis Towers Watson.
How did being an apprentice help you prepare for your current position at Willis Towers Watson?
Being an apprentice helped me understand and keep track of insurance contracting processes, build relationships with clients and foster the relation with my colleagues, all of which served as a basis for most of my current responsibilities.
Is there anyone you would like to thank or who was integral to your experience?
Willis Towers Watson is filled with expert professionals who are always ready to help other colleagues, like me, grow. I would like to thank my mentors: Adilson Dos Santos and Heney Fernandez as well as Paula Campos and Bruno Torres who discovered me and brought me to the P&C team. Also, I’m grateful for my H&B colleagues, Andrea Zaboni, Silvania Cardoso and Pedro Prata, who always supported me.
Lastly, I would like to thank Eduardo Escudeiro and Andressa Stail for the trust and willingness to guide and support me throughout the different stages of the programs.
What advice would you give to someone who’s eager to apply to a Willis Towers Watson Internship program?
Be prepared to join Willis Towers Watson with confidence and willingness to learn and execute. Your good work will be recognized!
Learn more about our early careers programs here.
MEET Irene Larbi
Lead Actuarial Associate
(former Retirement Intern)
Team Retirement
Segment Human Capital & Benefits
Location Arlington, U.S.
Program Internship program 2016
University Youngstown State University
How did you come across our Internship program offering?
I was introduced to Willis Towers Watson’s Internship program during a career fair organized by the International Association of Black Actuaries (IABA).
Tell us a bit about your key responsibilities when you were an intern
As an intern, I was given responsibilities that helped me learn about the business and the organization, including:
- Working on a pension plan termination project alongside a Senior Consulting Actuary
- Performing data intensive tasks in Excel
- Performing pension benefit calculations for plan participants
- Working on an actuarial equivalence project with other interns.
What were some key things that you learnt during your Internship program?
The top five things I learnt as an intern helped me expand my knowledge about the Human Capital & Benefits area, whilst helping me grow as a professional and as a person:
- Professional networking
- Time management and prioritizing
- Industry standards and practices
- Teamwork
- Confidence and adaptability
Do you recall your best memory? Tell us about it!
My best memory was my final internship presentation. It was the culmination of everything I had learnt and all the people I had the opportunity to work with. It was such a thrill and it didn’t hurt that I did a great job!
What did you like the most about our culture and values?
Willis Towers Watson’s efforts towards Inclusion & Diversity (I&D). I’m originally from Ghana and I had been in the US for about a year, so I was still getting used to everything. The internship was a great introduction and warm welcome to corporate America.
Which other position(s) have you filled since you finished your Internship program and where? Did you ever imagine you would fill these positions when you were an intern?
I am currently a Lead Actuarial Associate in the Retirement Line of Business, mentee in Financial Wellbeing, member of the recruiting team and actively involved in I&D initiatives. These roles are very important accomplishments for me since some were goals I set for myself as an intern and I am glad to have had the opportunity to exceed them and aim higher.
How did being an intern help you prepare for your current position at Willis Towers Watson?
I was already accustomed to the tools, processes, culture and colleagues, so it reduced any onboarding stress, allowed me to settle in easily and focus on my actual work.
Is there anyone you would like to thank or who was integral to your experience?
Internship coordinators, my buddy and all my client teams.
What advice would you give to someone who’s eager to apply to a Willis Towers Watson Internship program?
Go ahead and apply! It’s a great company to work for. We live by our values and strive to continuously improve our early careers programs, so all our colleagues get the best out of them.
Learn more about our early careers programs here.
MEET Pei Wang
Actuarial Analyst
(former Life Intern)
Team Insurance Consulting and Technology, Life insurance team
Segment Life and Annuity
Location Hartford, Connecticut, U.S.
Experience level Intern
University University of Connecticut, Master in Applied Financial Mathematics
Personal interests
I am passionate about learning, travel (anywhere I haven’t been is attractive to me) and music.
Why did you pursue an internship with Willis Towers Watson?
Willis Towers Watson was on the top of my list as I had been aware of its name and reputation for years. Consulting was the area I knew I wanted to explore.
What was your experience of the application process?
It was positive. The responses I got from the recruiting team were always quick and clear. The online application process was easy to follow.
And of the internship itself?
My responsibilities included sorting and analyzing data, making clear outlines and summaries, and communicating efficiently to managers and clients. I participated in major projects, which included summarizing data on provider assumptions on pricing models, rates and the like, as well as reviewing tech reports and conducting an analysis of potential outsourcing clients.
What training and development opportunities have you enjoyed as a result of the internship?
I gained professional skills and knowledge and improved my communication skills. Every project I took part in, every discussion I attended, every colleague I worked with — contributed to the overall educational experience.
Is there anything about the internship that you found really challenging? What support did you have to overcome those challenges?
It was somewhat overwhelming at first to realize that, as an intern, I had full responsibility for a specific part of a project. Getting used to a new role initially felt challenging, and I wasn’t sure if I was understanding things correctly or delivering things as expected. But all my peers and managers were so encouraging. They gave me positive feedback and full credit for doing my part. All this helped me feel supported throughout my internship. I felt appreciated and trusted by my team, which made me want to work harder.
What were the highlights of your internship experience?
The outsourcing case I worked on was creative and interesting. We needed to analyze the financial data, strategic information and human resource strategy of potential clients. We used various information sources to create benchmarks for pursuing new business and making deals. It was a great opportunity for me to solve open-ended, real-world problems from the ground up.
I also enjoyed getting to work with nice, friendly people who were always open to questions and offered help when I needed it. As an intern with limited knowledge, they were always patient with me and taught me a lot. Also, the company provided a great deal of support for me to continue my course of study and take certification exams, which I very much appreciated.
How would you describe the culture at Willis Towers Watson?
The culture is flexible and respectful. Working on multiple projects while studying for my exams required good time management skills. People and management are flexible — you get to make your own plan as long as you can deliver your work on time.
What is your hope for your career in the future?
I look forward to studying and passing exams so I can get industry certifications. I’d like to explore different business lines and work toward becoming an expert in the insurance industry, and pursue a consultant role.
Based on your experience, what advice would you give someone considering an internship at Willis Towers Watson?
Be willing to learn quickly. Working in a consulting company can be diverse and intense, and you have the opportunity to try different roles on different projects. You should take the initiative and be confident, as the work moves quickly. Know you were hired for a reason and are there to make a contribution. Every single day can be your opportunity if you are willing to take it in and enjoy it.
You’ll feel comfortable and appreciated working here.
MEET Jasmin Bedi
Retirement Associate
(former Intern)
Team Retirement
Segment Human Capital and Benefits
Location Reigate, United Kingdom
Experience level Intern
University St. Stephen’s College, University of Delhi, India, BSc (honors) Mathematics
Why did you pursue an internship with Willis Towers Watson?
Having studied for some actuarial exams at university, I was keen to understand the practical aspect of the theoretical knowledge I was gaining. Willis Towers Watson gave me the opportunity to work for some of the biggest pension schemes in the country, which was a perfect opportunity to learn the essence of the industry.
Can you tell us about your career progression with Willis Towers Watson, starting as an intern?
I started my career as an intern with Willis Towers Watson India a few years ago and now I work as an associate with Willis Towers Watson UK. Having worked as an associate on defined benefit schemes in India, I wanted to get exposure to the pension industry in another country. As one of the largest actuarial companies with a presence in multiple countries, Willis Towers Watson made getting an opportunity to work in another country easier. I applied for a position in the UK, was contacted by HR and after a few in-depth interviews, was made an offer to transfer.
Willis Towers Watson’s Global Mobility team made the transition a smooth one, and I felt supported at every step. It was definitely a big change driven primarily for the purpose of career advancement. Now that I have been in the UK for almost 10 months, I feel the move has helped me grow both professionally and personally.
What were your responsibilities as an intern?
As an intern I was responsible for shadowing consultants in the preparation of valuation reports for clients for accounting purposes. It gave me a good understanding of how pension liabilities impact the ledger for multinational corporations. I also got an opportunity to sharpen my Excel skills by creating a spreadsheet for automating a process.
What training and development opportunities have you enjoyed as a result of the internship?
Willis Towers Watson has an extensive training programme, along with great study support. To succeed an actuary, we need to maintain a balance between work, study and social life. Having a generous study policy made things easier. Also there were frequent social events with the team where I got to interact with senior consultants and actuaries; learning from their experiences was definitely an added benefit.
What were the highlights of your Willis Towers Watson career experience?
At a very early stage in my career, I had an opportunity to work closely with a senior consultant supporting a client that was implementing a government-driven defined contribution pension scheme. It involved managing a project with multiple stakeholders and tight timelines. We started by selecting a third-party administrator, and then had discussions with senior management at the client company to ensure they had the platform required to introduce the new pension scheme to employees.
From having the opportunity to attend client meetings and work with communication experts to prepare content for employee awareness, this experience provided incredible exposure to project management and to the client.
How would you describe the culture at Willis Towers Watson?
The culture is diverse, with something for everyone. One of the best things about my job is the ability to interact with members of the team at all different levels. I love that I get to learn new things from highly experienced actuaries. I also enjoy the sincere appreciation I receive from not only my manager, but from the people I work with directly.
