Business Support Specialist

Details:

GB Retail Claims sits within the larger Corporate Risk and Broking (CRB) Business Unit.

The team is made up of colleagues in the UK (Ipswich) and India (Mumbai) who also work closely with other areas of the business to deliver excellent client service.

As a part of this team no two days will ever be the same with the opportunity to deal with a claim from cradle to grave. The claims being dealt with include:

•Employers Liability •Public Liability •Personal Injury •Property •Disease •Traditional •Motor
•Uninsured Loss Recovery

Through our thorough training programme all colleagues are given the opportunity to learn, grow and develop

To be successful in this role you will be required to deliver high quality Claims Service to all clients, ensuring that Key Client Outcomes are delivered to pre-defined service standards.

Role & Responsibilities :

Allocation Management Small allocation of low level claims handling Technical Knowledge Understanding of Insurance Industry and claims handling KPI/SLA Management Individual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards. Financial Management Compliant with all aspects of the WTW financial processes. Adherance of reserving process within given authority. Client Management Deal with day-to-day client queries competently, and in line with WTW values. Quality Management Understand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum. Mentoring & Coaching Provide non technical training and coaching as required. Specialist Tasks N/A Data Analysis and reporting N/A

Technical Requirements/Competencies :
 

Technical KnowledgeUnderstanding of Insurance Industry and claims handlingKPI/SLA ManagementIndividual Ownership whilst also working as a team to monitor Key Client Outcomes and taking appropriate action as required, to deliver pre-defined service standards.Financial ManagementCompliant with all aspects of the WTW financial processes. Adherance of reserving process within given authority.Client ManagementDeal with day to day client queries competently, and in line with WTW values.Quality ManagementUnderstand and comply with the audit process. Support and Contribute to the Continuous Improvement Forum.Mentoring & CoachingProvide non technical training and coaching as required.Specialist TasksN/AData Analysis and reportingN/AAllocation ManagementSmall allocation of low level claims handling

Behavioral Requirements/Competencies :
 

Focusing on ClientsUnderstands and anticipates clients' needs, builds relationships and provides insights and leading edge solutions/services to exceed expectations as a trusted partner.Identifies individual client needs by listening to and taking note of direct requestsDevelops straightforward solutions, based on past experience, to address client needsDemonstrates insightfulness about client issues and looks at different ways to approach the improvementsWorking in TeamsWorks effectively and inclusively within and across teams by seeking and valuing different points of view, ensuring all team members are heard and giving actionable feedback and recognition.Works respectfully with team members; consults more senior members of the team when required on decisionsValues opportunities to work with colleagues with different backgrounds and experiences.Demonstrates awareness of various internal networks that have an impact on own work.Driving for ExcellenceStrives for excellence and continuous improvement. Seeks out new learning opportunities and invites feedback on own performance.Takes advantage of opportunities for gaining new information, developing expertise and acquiring new skills relevant to own job.Seeks out and responds appropriately to positive and constructive feedback. Understands own capabilities and articulates development needs.Recognizes areas of strength and where extra help is needed.Fostering InnovationGenerates well-formed ideas; understands how models, theories, research and new concepts relate to future objectives and develops effective, commercial strategies.Produces some ideas and is open to new approaches relating to own work efficiency.Demonstrates an awareness of the theories and practices within own discipline.Helps to ensure that new strategies are implemented appropriately in own work; develops understanding as to how current and emerging trends affect own role.Adapting to ChangeOperates with a growth mindset. Takes a positive approach and maintains focus on delivering results. Invites and uses feedback related to performance constructively with a learning orientation.Demonstrates a positive attitude; recovers well from setbacksCopes with change and new challenges relating to own work tasks; shows tolerance for uncertainty/ambiguity and escalates to manager when clarity is required.Influencing StakeholdersBuilds relationships and takes account of the needs of multiple stakeholders to communicate, involve, influence and drive decisions for beneficial business outcomes.N/ADeveloping TalentDevelops, coaches and mentors talent to improve performance. Connects day-to-day work experiences to professional development. Builds and develops diverse teams.Stays alert to identify learning opportunities for self.Willingly shares own knowledge and experience to support others' learning inclusivelyShares constructive project - or deliverable - specific feedback with each team member when prompted.

 Equal Opportunity Employer 

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.