Carrier Relationship Director

This role sits within WTW’s Carrier Management team and is responsible for managing strategic insurer relationships, delivering carrier service agreements, and driving collaboration between insurers, broking teams, and internal stakeholders to support business growth and client outcomes. The position requires strong relationship management, insurance market expertise, analytical capability, and project management skills to influence strategy, identify opportunities, resolve escalations, and enhance the value delivered to both carriers and clients.

The Role

• Manage key insurer relationships within the GB Carrier Management team.
• Support delivery of the broking strategy while acting in clients’ best interests.
• Build strong relationships across carrier organisations and understand their structure, strategy, and underwriting appetite.
• Deliver commitments under Carrier Services Agreements and coordinate with regional and global teams.
• Act as the primary contact for assigned carriers and manage key stakeholder relationships.
• Work with Analytics teams to provide performance insights and identify improvement opportunities.
• Support development, renewal, and growth of Carrier Services Agreements and related services.
• Proactively manage escalations, claims issues, and strategic placement changes.
• Use MI and data insights to identify trends and drive continuous improvement.
• Conduct Risk: Put clients’ interests and market integrity at the centre of all decisions and actions.

What you'll bring:

• Proven experience managing broker or insurer relationships within a distribution, broking, or underwriting environment.
• Strong relationship management skills, with the ability to influence and collaborate effectively across internal and external stakeholders.
• Good understanding of broking, underwriting, portfolios, facilities, and panels (experience in these areas is advantageous).
• Excellent project management, organisational, communication, and presentation skills, with the ability to deliver to deadlines.
• Analytical mindset with the ability to interpret data, identify trends, and support informed decision-making.
• Self-motivated, adaptable, and resourceful, with strong negotiation skills and the ability to thrive in a fast-paced, collaborative environment.
• CII or ACII qualification (or working towards) and strong written and spoken English.
   

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com