Director - Client Relationship Management

The Role

For compensation surveys,  

Compensation Surveys/Industry:
•    Provides end-to-end leadership for an RDI (Rewards Data Intelligence)  industry sector, planning, building, and leading industry client communities. 
•    Recognized internally as an RDI industry Subject Matter Expert (SME). 
•    Develops the annual industry business plan and leads its implementation at the country and/or sub-regional level. 
•    Commercial management: Develops, monitors, and reviews lead generation plans to drive profitable product growth. 
•    Collaborates across Lines of Business to identify key large TMO opportunities. 
•    Partners with Product Development to ensure surveys reflect current industry issues, trends, and changes. 
•    Develops, monitors, and oversees the implementation of global and regional industry business plans, while participating in or leading relevant WTW groups. 
•    Holds overall accountability for the end-to-end survey process, ensuring quality standards and timely delivery.

For consulting projects:

•    Lead large consulting projects with RDI colleagues and W&R consultants with data & analysis, data interpretation, reports and presentations constructions to deliver projects to high level HR or business leaders.

Others:
•    Manages own time effectively, organizing work to deliver on agreed-upon deadlines and within budget guidelines. Produces error-free work (e.g., questionnaires, spreadsheet templates, data loading/validation, report components, final sponsor and participant reports) following Rewards Data Intelligence standards. Uses surveys and/or public documents to compile market data. 
•    Accepts accountability for assigned contributions to collective efforts, works effectively with differing interpersonal and work styles. Adapts to new situations such as teams, projects or work processes with a positive attitude. Seeks information to clarify personal accountability in change processes, demonstrates an openness to change processes.

The Requirements

•    10 years of strong experience in compensation, consultant, client service. 
•    Strong Business Acumen and Commercial skills
•    High technical compensation & benefits background
•    Demonstrate client service focus and flexibility in supporting internal client requests
•    Strong communication skills. Ability to communicate written and spoken with internal colleagues or external clients in Spanish and English fluently.
•    Demonstrate analytical skills and problem-solving.  
•    Complete multiple projects at one time, with very tight deadlines.
•    Good knowledge of Microsoft Excel.Familiarity with PowerPoint.
•    To be “learning oriented”

Equal Opportunity Employer