Project Manager

Enable and accelerate both IID operations delivery and Strategic Risk Consulting business through project management, cross functional coordination, governance, and execution tracking. 

I.    Key Responsibilities
•    Project Delivery & Execution Enablement
o    Project management of IID operations to support timely, high quality dashboard delivery
o    Project Management of Strategic Risk Consulting Business roll out of dashboards to clients
o    Coordinate across IID Ops leaders, Consultants, and Tech to unblock any execution issues
•    Cross Functional Coordination
o    Own coordination of projects and initiatives (remediation plans, testing, quality plans, query reduction plans, automation pilots)
o    Support Risk & Analytics Ops and sales leaders in query, quality, and automation management requiring cross team alignment
 

•    Governance & Action Tracking
o    Defining project scope, objectives, timelines, milestones, and success criteria in partnership with business and delivery teams

o    Developing and maintaining detailed project plans, trackers, and key project artefacts to support delivery governance

o    Tracking progress against plan, identifying delivery risks and issues early, and maintaining RAID logs with clear mitigation actions
o    Participate and contribute on IID governance forums with agreed cadence
o    Track decisions, risks, dependencies, and actions through to closure (this should also include escalations)
o    Maintain a single source of truth for IID action plans and help in drawing trends/RCAs for any issues/escalations
 

•    Metrics, Insights & Reporting
o    Manage and report IID Ops performance metrics (delivery, quality, automation outcomes)
o    Provide insights on trends, root causes, and systemic issues for Ops leadership
 

•    Change & Transition Support
o    Support adoption of new tools, processes, and quality standards
o    Coordinate transition plans for changes impacting IID Ops delivery and Strategic Risk Consulting business. 

Qualifications

•    Preferred knowledge on tools
o    Portfolio reporting tools, Office 365 (Co-Pilot/ Microsoft Teams/ SharePoint Online), MS Excel

•    Basic Qualifications:
o    Minimum bachelor’s degree a must
o    Strong Project Management skills 
o    Must be intermediate level in MS Excel, PowerPoint and other office applications.

•    Knowledge, Skills and Abilities:
o    Excellent attention to detail 
o    Highly organized
o    Good understanding of project delivery to be able to challenge
o    Ability to manage projects in both Internal Operations and External (client-facing) environments
o    Proactive approach, results focused, highly motivated, self-starter, critical thinker and problem-solver

•    Ability to closely partner with senior stakeholders, Project Manager and Programme Managers (across geographies) on projects
 

WTW is an Equal Opportunity Employer