B2C North America - Billing Processor - Advisor

The Role

• Review, Analyze and assess carrier/broker documentation for processing insurance billings.
• Process Agency Bill billings including endorsements, audits, cancellations, extensions, new accounts, renewals, reports and fees
• Generate and send the invoices to customers via Mail / E-mail.
• Handle undelivered invoice exceptions in timely manner.
• Following SOPs, Client / Carrier specifications and adherence of all statutory requirements.
• Liaise with Client Managers and Client Support Service Teams for agency bill issues and resolve discrepancies.
• Timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers in centralized agency mailboxes.
• Develop a sound understanding of Billing Process along with the related upstream and downstream process.
• Deliver as per defined KPI's for the role - Maintain Quality and Turnaround standards.
• Participate and contribute in potential process improvement areas.
• Ensure ongoing, effective relationships with stakeholders (Internal/external).

The Requirement

• Business Communication - Written and Verbal 
• Eye for Detail
• Time Management
• Logical Thinking
• Influencing stakeholders
• Qualifications: Graduate / Post Graduate
• Knowledge: Good understanding and knowledge of MS office (Especially MS Excel)
• Experience: 1 Year experience in Accounting/Financial Process preferable.

WTW is an equal opportunity employer.