Facilities Supervisor

The Facilities Function is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization. The Local Facilities Supervisor will serve as a key resource for internal and external clients in a Willis Towers Watson office or cluster of offices, and will perform a combination of the following tasks: reception and conference/meeting rooms support, audio-visual equipment, collection and delivery of mail and newspaper, office supplies, document printing and binding, and other print, post and purchasing support; responding to facilities-related issues (e.g. lighting, HVAC, furniture repairs, etc.); records management, filing, records system updates, archiving, etc.; miscellaneous other duties. 

The Role

•   Perform duties connected to office space management and facilities services team management
•   Provide support to health and safety audits.
•   Manage supplies and vendors.
•   Manage new vendors registration and invoicing process.
•   Manage soft and hard facilities services on site
•   Work with building management and office management to arrange repairs and maintenance.
•   Supervise real estate projects. 
•   Maintain up-to-date Emergency Procedures and business continuity documents; assist with Emergency Notification System tests, registrations and records.
•   Assist with on-boarding of new colleagues, including IT requirements and other Service Now tasks.
•   Manage emergency response for business continuity on site.
•   Help manage business records, e.g. update file management systems.
•   Perform other Facilities Services duties as assigned by the Facilities Services Leader/Manager.

The Requirements

•   Exceptional customer service skills
•   Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person
•   Professional demeanor and appearance
•   Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
•   Reliable and punctual
•   Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively
•   A strong focus on detail and accuracy of work
•   Strong time management skills
•   Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate
•   Good knowledge of Microsoft Office suite and Outlook 
•   Knowledge of AV equipment and limited technology in a meeting environment
•   5+ years experience in a professional office environment providing general office and/or facilities support
•   May occasionally require additional commitment outside of normal business hours
•   Budget and invoicing management skills
•   Corporate car management skills
•   Corporate customer service platform support skills
•   Health and Safety skills

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