![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/11/02203659/Massimiliano-headshot-blog-263x300-1.jpg)
![Slide background](https://cdn-static.findly.com/wp-content/uploads/sites/954/2019/07/job-des1454x600-1.jpg)
![](https://cdn-static.findly.com/wp-content/uploads/sites/747/2019/01/light-cut.png)
![](https://cdn-static.findly.com/wp-content/uploads/sites/747/2019/01/dark-half2.png)
![](https://cdn-static.findly.com/wp-content/uploads/sites/747/2019/01/grey2.png)
Dashboards and Metrics Analyst
![job-des600x600-1](https://cdn-static.findly.com/wp-content/uploads/sites/954/2019/07/job-des600x600-1.jpg)
![](https://cdn-static.findly.com/wp-content/uploads/sites/747/2019/01/light-mobile-newext.png)
![](https://cdn-static.findly.com/wp-content/uploads/sites/747/2019/01/dark-mob1.png)
![](https://cdn-static.findly.com/wp-content/uploads/sites/747/2019/01/grey-mob1.png)
Dashboards and Metrics Analyst
![job-application-thumbnail](https://careers.wtwco.com/wp-content/uploads/sites/1862/2019/02/job-application-thumbnail.jpg)
JOB SNAPSHOT
Manila, PH
Our business is committed to providing and supporting excellent Client Experience with effective and efficient service management processes and practices. Our focus is to ensure that our ITSM processes are fully integrated and aligned across our teams and enabled in creating value with our stakeholders.
With this, we are looking for an exceptional Knowledge Manager to help us deliver success for our ITSM process design and improvement initiatives.
The Role
- Establish and manage the team’s Service Knowledge Management System and Process
- Coordinate the knowledge management culture and capabilities building process across the teams.
- Define and assign knowledge team roles and hold the knowledge team accountable and empower commitment.
- Deploy training, communications, and awareness programs related to service management processes.
- Manage and align internal training on headline activities that impact knowledge management across teams.
- Monitor and review the activities of the teams that participate in the knowledge management practice.
- Conduct regular and ad hoc practice analysis, and initiating improvements to the practice, procedures, used methods, and tools.
- Ensure all knowledge items are made accessible to those who need them in an efficient and effective manner.
- Align teams on usage of tools, templates and coordinate knowledge articles creation and submission.
- Oversees the controlled knowledge items of our services to ensure accuracy and viability.
- Ensure creation of external knowledge articles based on internal documentation for Client use.
- Support knowledge article creation from new product releases and ensure access across teams.
The Requirements
- At least 5 years’ professional experience in Knowledge Management / Process Design / Operational Excellence function in a shared services environment preferably on a global team
- Proven ability to collaborate effectively with cross functional teams, and lead knowledge teams in their delivery.
- Demonstrated ability to identify and drive continuous improvement.
- Proficiency in knowledge bases and MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
- Excellent written and verbal communication skills in English as a minimum
- Project Management and Prioritization skills
- Ability to quickly learn and navigate new processes, tools, people, and cultures.
- Ability to manage stakeholders to ensure execution of projects across teams.
Advantageous for the position
- University Degree Holder
- ITIL Certification
- KCS Certified
WTW is an Equal Opportunity Employer
CONTACTNON SOLLICITÉ
Tous les profils de candidats / candidatures non sollicités soumis via notre site Web ou des comptes de messagerie personnels d’employés de Willis Towers Watson sont considérés comme la propriété de Willis Towers Watson et ne sont pas soumis au paiement de frais d’agence. Afin de devenir une agence de recrutement / un cabinet de recherche autorisé pour Willis Towers Watson, toute agence de ce type doit disposer d’un contrat écrit en bonne et due forme, signé par un recruteur autorisé Willis Towers Watson et entretenir une relation de travail active avec l’organisation. Les curriculum vitae doivent être soumis conformément à notre processus de candidature, qui implique de participer activement à la recherche. De même, pour nos agences de recrutement / cabinets de recrutement autorisés, si le processus de candidature n’est pas suivi, aucun frais d’agence ne sera payé par Willis Towers Watson. Si vous souhaitez que vos coordonnées soient sauvegardées en vue d’un examen ultérieur, veuillez nous envoyer un courriel à l’adresse Agency.inquiries@willistowerswatson.com.
NOS BUREAUX
Nos collègues sont présents dans plus de 140 pays : de Mumbai à Londres, en passant par Manille et New York, du Moyen-Orient à l’Amérique latine. Grâce à notre présence internationale, tout ce que nous accomplissons prend une dimension mondiale et crée des occasions de collaboration et de croissance pour vous. Parcourez la carte ci-dessous pour voir jusqu’où votre carrière pourrait vous mener.
Nos collaborateurs
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/11/02203659/Massimiliano-headshot-blog-263x300-1.jpg)
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/10/10062252/burn-domingo.png)
Burn Domingo
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/09/27122652/Benjamin-Tessier.jpg)
Benjamin Tessier
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/09/23203150/Karen_Patel.jpg)
Karan Patel
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/09/23193424/nick-alex.jpg)
Nick Alexander
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/09/07162115/Teddy-Smile-1186x1500-1.png)
Theodore Coteok
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23214157/Karuna-Jose-2.jpg)
Karuna Jose
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/24050219/NABUAB-ANA_Headshot-Photo-154x300-2.jpeg)
Ana Cristessa Nabuab
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163854/Nichelle-Headshot-scaled-1.jpg)
Nichelle Daulby
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164229/Roberta-Jones-Headshot.jpg)
Roberta Jones
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164916/11.jpg)
Shadab Hemani
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23161956/3.jpg)
Donna O'Riordan
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23162326/Mitch-Profile-image.jpg)
Mitch Dauz
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23162650/Kerstin-Plag-image_cropped.jpg)
Kerstin Plag
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163049/Anna-Picture-Horizontal.jpg)
Anna Stonelake
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163436/Elise-Hunt.jpg)
Elise Hunt
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/26091409/Profile-Marvi-Napoles-1.jpg)
Marvi Napoles
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23155503/4.jpg)
Mathew Stewart
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23155757/IMG_20201114_133515_headshot.jpeg)
Ritu Batheja
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23154314/pic-3.jpg)
Matice Morris
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23211401/Catarina.jpg)
Catarina Carvalho
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/07/04090033/Soumya-Kurup-1.png)
Soumya Kurup
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/06/03143909/Leo-Headshot-1.jpeg)
Leonardo Araujo
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2021/04/24134147/Poonam-Yadav-204x300-1.jpg)
Poonam Yadav
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2021/03/23202308/Tom-Leigh.jpg)
Tom Leigh-Eldredge
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/12/23203407/KaranRai-1.jpg)
Karan Rai
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/07163047/WATN-LATAM1-1.jpg)
Felipe Pradel
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23105042/mich.jpg)
Michael McConnell
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23185307/mel-scrutton.png)
Mel Scrutton
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/07163753/WATN-NA-1.png)
Irene Larbi
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23195853/Charlotte-Garrod.jpg)
Charlie (Charlotte) Garrod
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/07162750/GL-18-WEB-6509c6-Pei-Wang-280x360-1.jpg)
Pei Wang
États-Unis). Stages
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23200811/Basil-Al-Hatoum.jpg)
Basil Al Hatoum
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23201703/Jasmn-Bedi.jpg)
Jasmin Bedi
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23202655/Anshul-Garg-1.jpg)
Anshul Garg
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/27122015/Emily-Reading.jpg)
Emily Reading
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23204747/Suzanne-Vaughan.jpg)
Suzanne Vaughan
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/27122241/Nuno-Arrudo.jpg)
Nuno Arruda
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/02/23191502/Kingley-Wang.jpg)
Kingsley Wang
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24051118/Laura-Punzon-280x360-1.jpg)
Laura Punzón
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/26091731/GL-18-WEB-6509d16-Paul-Dowding-280x360-1.jpg)
Paul Dowding
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/11/02203659/Massimiliano-headshot-blog-263x300-1.jpg)
Massimiliano Abri
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/10/10062252/burn-domingo.png)
Burn Domingo
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/09/27122652/Benjamin-Tessier.jpg)
Benjamin Tessier
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/09/23203150/Karen_Patel.jpg)
Karan Patel
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/09/23193424/nick-alex.jpg)
Nick Alexander
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/09/07162115/Teddy-Smile-1186x1500-1.png)
Theodore Coteok
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23214157/Karuna-Jose-2.jpg)
Karuna Jose
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/24050219/NABUAB-ANA_Headshot-Photo-154x300-2.jpeg)
Ana Cristessa Nabuab
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163854/Nichelle-Headshot-scaled-1.jpg)
Nichelle Daulby
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164229/Roberta-Jones-Headshot.jpg)
Roberta Jones
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23164916/11.jpg)
Shadab Hemani
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23161956/3.jpg)
Donna O'Riordan
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23162326/Mitch-Profile-image.jpg)
Mitch Dauz
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23162650/Kerstin-Plag-image_cropped.jpg)
Kerstin Plag
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163049/Anna-Picture-Horizontal.jpg)
Anna Stonelake
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23163436/Elise-Hunt.jpg)
Elise Hunt
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/26091409/Profile-Marvi-Napoles-1.jpg)
Marvi Napoles
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23155503/4.jpg)
Mathew Stewart
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23155757/IMG_20201114_133515_headshot.jpeg)
Ritu Batheja
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23154314/pic-3.jpg)
Matice Morris
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/08/23211401/Catarina.jpg)
Catarina Carvalho
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/07/04090033/Soumya-Kurup-1.png)
Soumya Kurup
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2022/06/03143909/Leo-Headshot-1.jpeg)
Leonardo Araujo
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2021/04/24134147/Poonam-Yadav-204x300-1.jpg)
Poonam Yadav
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2021/03/23202308/Tom-Leigh.jpg)
Tom Leigh-Eldredge
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/12/23203407/KaranRai-1.jpg)
Karan Rai
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/07163047/WATN-LATAM1-1.jpg)
Felipe Pradel
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23105042/mich.jpg)
Michael McConnell
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/23185307/mel-scrutton.png)
Mel Scrutton
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2020/11/07163753/WATN-NA-1.png)
Irene Larbi
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23195853/Charlotte-Garrod.jpg)
Charlie (Charlotte) Garrod
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/07162750/GL-18-WEB-6509c6-Pei-Wang-280x360-1.jpg)
Pei Wang
États-Unis). Stages
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23200811/Basil-Al-Hatoum.jpg)
Basil Al Hatoum
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23201703/Jasmn-Bedi.jpg)
Jasmin Bedi
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23202655/Anshul-Garg-1.jpg)
Anshul Garg
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/27122015/Emily-Reading.jpg)
Emily Reading
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/23204747/Suzanne-Vaughan.jpg)
Suzanne Vaughan
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/06/27122241/Nuno-Arrudo.jpg)
Nuno Arruda
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/02/23191502/Kingley-Wang.jpg)
Kingsley Wang
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/24051118/Laura-Punzon-280x360-1.jpg)
Laura Punzón
![](https://cdn-static.findly.com/wp-content/uploads/sites/1862/2019/01/26091731/GL-18-WEB-6509d16-Paul-Dowding-280x360-1.jpg)
Paul Dowding
ÉVÉNEMENTS
Aucun événement prévu pour l’instant.
Chez WTW, nous croyons en l’égalité des chances d’accès à l’emploi, et nous nous engageons à mettre en place une main-d’œuvre diversifiée et à créer un environnement de travail inclusif où chacun est respecté, mis en valeur et apprécié. Nous ne tolérons aucune forme de discrimination et ne cautionnons aucune action ou initiative qui puisse porter atteinte aux droits de la personne.