Business Support Specialist

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. 
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 175 strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. 

The Opportunity

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

As Business Support Specialist your key responsibilities will be to:

• Review ledgers to identify items payable to Carriers/Clients/Sub Brokers and other entities.  
• Provide payment back-ups to the payee for the application of funds. 
• Reconcile Carrier statement with WTW books of accounts. 
• Liaise with client managers and carriers for payment issues, reconciliation discrepancies and unallocated cash. 
• Review of open ledgers and perform small balance write-offs, offsets, etc., as per the accounting guidelines 
• Handling clearance of uncashed /uncleared checks. 
• Timely and effective responses to all queries, requests, corrections, etc. received from field offices/carriers.
• Handling Intercompany Reconciliation by liaising with field offices and other WTW locations. 
• Following SOPs, Client / Carrier specifications and adherence to all statutory requirements. 
• Participate and contribute to potential process improvement areas. 
• Review potential system and process enhancements as required allocations of funds (EFT or Cheque) received from client, broker or insurance company by researching relevant payment information received.    
• Booking of commissions against relevant client/policy in the system on the basis of documentation received from Insurance companies. 
• Liaise with client managers and Insurance companies for resolving discrepancies and unallocated cash.
• Timely clearance of return commissions to Insurance companies to avoid any potential penalties  
• Following Procedures, Client / Insurance Companies specifications and adherence to all statutory requirements. 

What You’ll Bring

We are looking for a highly driven individual with solid interpersonal skills. A colleague looking to join a large and dynamic organization.

• 3 to 5 years of relevant professional experience, preferably within Accounting or Finance
• Fluency in English and Spanish (business level) – minimum B2 level, ideally C1
• Advanced proficiency in Microsoft Office 365, particularly Excel, Word, and PowerPoint
• Strong business communication abilities, both written and oral
• Excellent time management skills, with a strong respect for deadlines
• Demonstrated logical and analytical thinking
• Strong team spirit and a collaborative working style

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.