Description

WTW Benefits

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

The Role

The Client Service Director has two primary areas of responsibility.

Firstly, as business developer taking responsibility to win new clients and support the Regional Director (RD) with the growth of the region. Secondly, as account director taking responsibility for the smooth running, growth and development of client accounts.

As a CSD you will retain a client book with the expected split of time to be 60/40 growth and development/client work.

You will work with the business development team and be part of the sales community, working to develop your own prosects individually and alongside the team.

You will be leading by example, ensuring that client service level standards and performance are consistent with agreed levels, flagging any concerns to the RD to enable them to step in and support as required.

Growth and Business Development

Working with the Regional Director and Business development team to develop opportunities with key prospects within the Midlands areas.
Developing own book of prospects
Contributing to the sales strategy within the Midlands
Networking and meeting local/relevant business leaders in the community
Active use and promotion of WTW on linked in.
Collaborating with other WTW colleagues, lines of business and practice leaders to deliver the best WTW solutions to prospects possible
Maintaining a personal portfolio of clients
Being part of the Account Director community to utilise the full breadth of skills and experience from the broader WTW business, to connect WTW and deliver the best of WTW to our clients and our prospects and sharing best practice.

Conduct Risk:

Maintaining a good knowledge of conduct risk and compliance requirements, ensuring that all activities are compliant
Putting the interests of clients and the integrity of the market at the heart of the way they do business

Other

Support overall operational governance
Support management and the wider Company in the management of risks applicable to areas of employment
Any other duties commensurate with position or level of responsibility
Maintain relevant qualifications required for the role and actively manage own personal development.

Qualifications

The Requirements

Competencies

Client Development
Impact and Influence
Concern for Quality
Understanding Others
Teamwork and Collaboration
Achievement Orientation
Organisational Awareness.

Qualifications:

Excellent and proven client relationship and management skills
Demonstrable track record in development and winning of prosects
Strong leadership skills.
Excellent stakeholder management skills with the ability to influence within a complex environment
Strong facilitation skills – able to use inclusive and collaborative styles to manage ambiguity, gain agreement and manage conflict
Strong skills in problem solving
High levels of business and financial acumen with an understanding of company strategy, operating environment and business objectives
Strong communication, negotiating and influencing skills
Strong awareness of compliance environment with thorough understanding of conduct risk
A proactive ambassador for WTW in the external business community.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Client Advocate - Scotland