Enterprise Risk Management - Associate Manager

About Willis Towers Watson:

Willis Towers Watson (NASDAQ: WTW) is a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective enables us to identify the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About the Enterprise Risk Management Team:

The Enterprise Risk Management (ERM) team partners with business leaders, risk champions, and stakeholders to strengthen risk management, governance, and operational resilience across the organization.

About the Role:

 To be responsible for embedding, execute and bring into adherence the Enterprise Risk Management Framework for various Geographies under the guidance of Global Risk Team. To institutionalize Risk rhythm with Risk activities reporting into Risk Forums

Roles and Responsibilities:

Key responsibilities

• Ongoing review of the risk registers for all units and assess controls and future mitigation plans
• Lead the various risk forums to discuss the risks for the Country, Segment & Line of Business
• Govern the Enterprise Risk Management Framework and ensure adherence, timely re-visit to ensure alignment with Group and thereafter application to various Geographies
• Work towards the shaping and adherence to the Risk Appetite of the organisation and ensure alignment with Group 
• Liaising with Group Risk team to highlight India Centre and/or Geography risks and assessments
• Regularly assess the changes in the market / industry / economic / political environment and understand their impact on the organisation. Share this with the Risk Champions at various Geographies and with the Group Risk team
• Ongoing reporting on various risks to the Business and Function Leaders of different Geographies
• Monitor incidents and severity assessment - assist in analysing identified incidents and work with the concerned Business unit on corrective action plans, to avoid similar incidents that may have a financial, regulatory and/or operational risk to the Organisation 
• Work with Global Risk team on Business and  Enterprise Risk Management projects at functional and organisation level
• Work with Global Risk team on New Product Process thereby owning end to end responsibility of follow-up for documentation, scheduling of review meetings and seeking appropriate approvals
• Discuss promptly with the Business unit Manager any compliance or regulatory risks arising in the unit; report the issue in the appropriate log/ database; and agree the corrective action to be taken including responsibility, timelines and review date 
• Provide guidance and advice to relevant internal stakeholders and assist them with the interpretation and implementation of policies and framework requirements to ensure the management of their risks is as per the Group policies, controls and standards
• Develop a risk plan which reflects the risk profile of that Business unit; undertake own sampling and conduct reviews, where appropriate; monitor and report progress against the plan; to be covered as part of Risk Owner Engagement Meeting and Enterprise Risk Management and Business Synergy Meeting
• Deliver basic and advanced risk training to Risk Champions, as per their requirements
• Engage in Business Review meetings (If any), and share ideas on improvement and any best practice sharing that would help minimise the risk 
• Work with Risk Champions to spread awareness in their respective units on risks reported via Risk Read Across and Risk, Issue & Event Reporting initiatives
• Establish good rapport and coordination with Global Enterprise Risk Management team by supporting and working closely on various Business and Enterprise Risk Management projects assigned to you
• Establish reporting around Risk Acceptance, Risk Exception etc.

Assist with regulatory issues 

• Identify all laws/regulations that are applicable to various geographies in collaboration with Compliance Business Partners and/or Legal
• Maintain forward looking approach for all global changes, link outside changes with existing processes & impact thereon

Report outcomes 

• Provide regular updates to Global Risk Team on the monthly and quarterly engagements with the Business and summarise the outcomes with the responsibilities of individuals. Updates to cover:
  • Actions taken to manage all the risks
  • Serious or persistent issues
  • Results of monitoring activity, including sampling 
  • Regulatory / Economical / Political developments and issues

  • Other relevant matters

     

• Discuss all legal and regulatory risks with Global Risk team and report in the appropriate database/log/tool at Enterprise level 
• Attend Business Executive meetings, which would have discussion on transitions, process improvements, material changes, way forward etc. 
• Liaise with and assist the Compliance & Internal Controls System (ICS) Monitoring team members to help understand the risks within the organisation and the timely reporting of them too, including any policy non-adherence

Manage performance 

• Create own quarterly action plans to deliver the annual goals and objectives agreed with the Manager and Global Risk team; report on own progress

Manage internal relationships 

• Maintain positive relationships with Business and Function Heads and all other colleagues to assist the interface between risk and the operations

• Foster close relationships with Global Risk team and other stakeholders, including Group Legal, Group Risk, Group Compliance and Group Internal Audit

   

   

Communications and Relationships

• With Enterprise Risk Management team and stakeholders at India Centre, and ones travelling to India Centre
• With the Group Risk team to represent India Centre

Competencies

• Action Oriented 
• Stakeholder management and comfort around senior leaders/managers
• Conflict Management
• Organising and Prioritising
• Presentation Skills
• Analytical skills
• Attention to detail

Required Skills, Knowledge, Experience

Skills:

• Proactive rather than reactive
• Team player with good interpersonal and influencing skills
• Excellent Stakeholder management & confidence to work with senior leaders of various geographies
• Organised and methodical
• IT literacy – Advanced MS Office (essential); Power BI, Power Apps & GRC tool (required) 
• AI literacy – Prompt writing & Copilot (required)
• Ability to work under pressure to tight timelines and without direct supervision 
• Keen eye for details
• Excellent analytical & problem-solving skills
• Strong communication skills, both verbal and written
• Good interpersonal skills
• Commercial awareness – a commercial and pragmatic approach to manage risks

Knowledge/Experience:

• Prior Risk Management experience required of minimum 2 years (understand and implementation of the Risk framework)
• Prior Compliance/Audit/Quality/Project Management experience would be an added advantage
• Good regulatory and corporate governance knowledge/understanding required

• Bachelor’s degree in any stream
• Institute of Risk Management (IRM) Level 1 or equivalent Risk Certification will be an added advantage 

Experience required

• 3-5 years of experience in insurance / financial services / Global Capability Centers, with at least 2 years of experience in risk management; independently managing business reviews / reporting forums with good understanding of Risk Management frameworks

The Application Process:

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.