Description

The Role:

Performance Objectives:

Clients

Manages a portfolio of selected or high-touch clients and ensures delivery of required services to them in coordination with other teams.
Ensures that roles and responsibilities with respect to client service are understood and clearly communicated. Also that effective communication is maintained with the consultants on any large accounts. Supports the consultants in meetings with clients as required. Maintain direct contact with clients as agreed with the consultants. Ensures that his/her team also maintain contact with clients as agreed with consultants.

Excellence

Implements and maintains compliance processes in accordance with the H&B Excellence Model.
Responsible for compliance of all activities on his/her placements.

Financial

Ensures the consultants are fully informed of revenue and margin requirements in order to deliver agreed level of service to clients, and supports the consultants in meetings to this end.
Responsible for profitability of clients within his/her portfolio.
Responsible for actively cross selling existing clients handled by his/her team.
Responsible for retention.

People

Complete mandated trainings.
Responsible for developing and upskilling the skills of fellow consultants. This includes facilitating coaching and mentoring programmes from within, and outside the team to ensure that all team members have properly constituted Personal Development Plans.
Coordinates his/her teams interaction with the different H&B teams.

Qualifications

The Requirements

Good level of standard education.
Computer literacy
Working knowledge of Excel, MS Project, MS Word
Insurance industry experience
Strong financial skills;
Strong interpersonal and team skills
Polished and well developed oral and written communication skills
Self-starter attitude and ability to work with ambiguity
Flexibility and proven ability to diagnose and resolve issues
Strong analytical and creative skills
Bachelor’s degree required

The Application Process

Stage 1: Online application and recruiter review
Stage 2: Live video interview with hiring manager and team
Stage 3: Offer and onboarding.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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H&B Lead Consultant