Description

The Role

Process daily additions/deletions requests
Follow agreed TAT (Turnaround time)
Collaborate with H&B departments to maintain process efficiency
Respond to departments/clients/insurers inquires
Participate in Monthly Admin Meetings with clients and insurers
Daily production reports
Renewals process support ensuring member uploads to CHI
Daily monitoring of group email and responding to additions/deletions requests
Ensures collection and completion of required documents from clients for additions/deletions
Implements and maintains compliance processes in accordance with the H&B Excellence Model.
Ensures compliance with WTW guidelines and procedures; adherence to the Excellence Framework.

Qualifications

The Requirements

IFCE certified.
Skilled at managing high volume of client requests.
Fluent in English and Arabic, verbal and written.
IT: Knowledge of standard Microsoft packages is essential.
Time management, detail focused, and document organization skills.
Ability to represent WTW with integrity and credibility
From 2-5 years of experience in the Health & Benefits operations
Ability to work under high pressure.
Ability to work collaboratively with team members.
Ability to manage time and be well-organized.
High responsiveness to clients and colleagues.

Benefits

Medical and Life Insurance

Application Process

Stage 1: Online application and recruiter review
Stage 2: Interview with hiring manager and team
Stage 3: Offer and onboarding.

We are committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

WTW is an equal opportunity employer.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

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H&B Operations Executive