Description

HR Services Delivery Support – Temporary (MexicoCity)

Job Description – Temporary Role (MexicoCity)

Role Summary

This temporary role is responsible for providing Tier 1 HR services support for colleagues and managers in a high-volume, process-driven HR environment. Based in Mexico City, the role acts as the first point of contact for HR inquiries, ensuring efficient execution of standardized processes, exceptional customer service, and adherence to company HR policies and regulatory requirements in LATAM.

The role supports the broader HR Service Delivery team and collaborates closely with Tier 2 specialists and regional HRS team to ensure seamless case resolution and a positive employee experience.

Contract Details

Location: Mexico City (Hybrid)
Contract Type: Temporary

Qualifications

Qualifications

Required

Técnico Superior, Associate Degree, or Bachelor's degree in Human Resources, Business Administration, Psychology, or related fields.
1–2 years of experience in HR operations, shared services, customer service, or administrative support, preferably in a multinational or service center environment.
Strong attention to detail and ability to follow standardized processes.
Excellent written and verbal communication skills in Spanish; intermediate English preferred.
Experience using HRIS and ticketing systems (e.g., Oracle, Workday, SAP, ServiceNow).

Preferred

Bachelor’s degree in HR or related field.
Experience in HR Shared Services Centers.
Familiarity with payroll, benefits, and talent acquisition operations.

Skills & Competencies

Customer Focus: Demonstrates empathy and delivers clear, service-oriented solutions.
Process Discipline: Follows established procedures with consistency and accuracy.
Analytical Thinking: Assesses cases to determine proper action, escalation, or resolution.
Communication: Explains policies and procedures clearly to employees and managers.
Team Collaboration: Works effectively with Tier 2 and regional HR groups.
Composure: Maintains professionalism during high-volume or time-sensitive periods.
Problem Solving: Identifies gaps or improvement opportunities in workflows.

Inclusive job opportunity

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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HR Services Delivery Support (Temporary)