Description

About the Team

Renewal Services - Loss Run team is a team of 100+ colleagues in Mumbai who are responsible for providing pre-renewal support to North America. The team is majorly involved in gathering Loss Runs for renewing Clients and sharing them with Servicing & Broking Teams for their internal strategy meetings and client submissions. In addition to Loss Runs, team does various other activities viz. Client Proposal Workbook, Exposure Gathering Workbook, Producer Support, Experience Modification, Statement of Insurance, Sweep, Data Quality etc. to provide support at different pre-renewal & renewal stages

Job Summary

Interact with Insurance Carriers/ North America office counterparts on a regular basis to ensure accurate and complete documentation to support the offices in North America
Communicate with the Client Servicing team in North America to better understand the request and comply with the requirements
Support requests from North America offices by following the standard Operating Procedures when requesting Loss run reports from the insurance carriers, as well as preparing the pre-placement documents of Client Proposal Workbook, Exposure workbook & Loss run Summary
To pay attention to detail when preparing the documentation
Ensure adherence to compliance procedures

Principal Duties/Responsibilities

Handle mailbox as per process and timeliness
Working on Loss Runs requests received via Service Hub/Email
Prioritize and organize work on daily basis as per business requirement
Ensure adherence to compliance procedures
Completing Mandatory training on time
Work closely with onshore teams to ensure effective delivery of client service
Ensure ongoing, effective relationships with stakeholders (Internal - Offices/External - Carrier’s)
Participate and contribute to potential process improvement areas
Deliver as per defined Key Performance Indicator for the role - Maintain Quality, Productivity, Turnaround standards

Top 5 Competencies

Focusing on Clients
Working in Teams
Driving Excellence
Fostering Innovation
Adapting to Change

Skills:

Communication Skills - Written, Verbal and interpretation
Microsoft Office - Microsoft Excel Basic
Eye for detail
Insurance Fundamentals
Time Management

Qualifications

Any Graduate / Postgraduate/ Masters

The Application Process

Stage 1: Online application and recruiter review
Stage 2: Pre-recorded video interview
Stage 3: Live video or in person interview with hiring manager and team
Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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Renewal Services - Loss Runs (Sr Advisor)