Description

The Role

Client Relationship Management

Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service

Service Delivery

Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
Monitor service levels and client satisfaction, resolving issues proactively.
Understand client’s business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.

Strategic Support

Assist in developing client strategies and proposals
Support cross-selling initiatives and identify opportunities for expanding services

Compliance & Documentation

Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
Ensure adherence to local regulatory requirements and WTW’s guidelines and procedures

Program Coordination

Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.
A thorough understanding and an expert real time user for all relevant documentation/ processing systems
Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness.
Constantly keeping abreast of insurance product developments
Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience

Qualifications

The Requirements

Holds the relevant insurance certificates - BCP, ComGI and PGI
More than 3 years of relevant experience
Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
Ability to work under time pressure to ensure prompt service delivery
Prepare client and prospect presentations
Independent and self-motivated individual who consistently strive to deliver the best for WTW' s clients
May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
In the absence of such, will be aware of and adhere to relevant regulations

Equal Opportunity Employer

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Senior Account Manager-Insurance broker