Benefits System Administrator- Evening Shift

Benefits Delivery and Administration (BDA) solutions empower employers, employees and retirees to better
navigate the changing world of benefits. Our solutions deliver and accelerate clients’ benefit strategies
through a tailored and integrated experience. We combine our benefit consulting expertise with innovative,
user- centered technology and design to help organizations unlock their benefit strategy and deliver an
engaging experience that instils confidence and satisfaction.
 

KPI Management
-Administer ongoing benefit system activities
-Receive and process import data files containing indicative data, election data, dependent and beneficiary data
-Generate payroll/vendor feeds, as well as ad-hoc management reports
-Process and fulfil, confirmation statements and other benefit related materials
-Assist with system testing; Web, interfaces and system generated reports for new and ongoing systems
-Review error reports and resolve issues as needed utilizing case management tool
-Exercise discretion and independent judgment in responding to and resolving client issues
-Develop and maintain system processing documentation and processing calendar
-Set up and test data encryption and transmission protocols with client and vendors
-Manage fulfilment inventory with clients
-Provide back up for other team members as needed
-Attend ongoing client status meeting as needed to establish client relationship
-Attend internal project meetings to ensure project continuity into ongoing
-Meet service level agreements across all clients

Principal Duties/Responsibilities

-Assist project team with client assignments to deliver timely, within-budget and high-quality work
-100% compliance with SOC1 and Professional Excellence criteria
-Help develop and maintain system processing documentation
-Analyze process workflow and recommend improvements to increase efficiency and effectiveness
-Gain an understanding of the system interfaces with HRIS, payroll, and insurance carriers Relationship management
-Take initiative to proactively share knowledge and/or experience with team members
-Develop strong partnerships with team members
-Work collaboratively with other members of the team to meet internal and client objectives

Knowledge, Skills and Abilities

Good with MS Office
Communication
Excellent Communication, both written and verbal – in particular verbal communication
Tenacity for following up with a broad range of stakeholders
Ability to network with entire Willis Towers Watson organization and get things done by building bridges
Soft Skills
Proactive approach, Results focused, highly motivated, self-starter
Strong can-do attitude, positive towards change
Works well with teams and promotes best practice sharing

Evening shift- 6:30pm – 3:30am (fixed shift)
Location: -Vikhroli

Qualifications:
Minimum bachelor’s degree

Knowledge/Experience:
Work experience with US counterparts and projects preferred, but not mandatory

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.