Communication & Engagement Solutions - Director

Join a market-leading Communications & Engagement Solutions team and help shape the future of employee experience.

As a Director, you will lead innovative HR and employee transformation programmes across reward, benefits, wellbeing, culture and organisational change. Working with senior stakeholders and multidisciplinary teams, you will help clients respond to evolving workforce expectations, the future of work and the growing impact of AI on employee experience.

This role is ideal for someone who combines strategic thinking with creativity and thrives on solving complex people challenges. Using strong storytelling, communication and analytical skills, you will turn complex ideas into engaging employee experiences that drive action and business impact.

You will also lead project teams, build trusted client relationships, support business growth and help evolve our employee experience offering in a fast-changing market.

The Role

• Manage the design, development and delivery of Employee Experience (EX) strategies for a broad range of HR programs, which drive desired changes in employee behaviour.
• Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration.
• Bring fresh thinking to client challenges, helping shape modern communication approaches and employee experiences that reflect the changing needs of today’s workforce
• Demonstrate effective relationship management skills to build ongoing relationships with key clients to become a trusted advisor and deliver Communication & Engagement solutions.
• Lead internal project teams, managing projects and client expectations, and raising appropriate issues to Directors
• Partner with analyst and associate-level team members to review work, provide guidance and insight.
• Contribute to the learning and development of team members through “on the job” feedback.
• Contribute to new business development by drafting statements of work, project plans and budgets involving multiple workflow streams and client teams
• Develop insights and strategies related to Employee Experience (EX) and/or managing a change in an organisation (including assessment of risks and impacts) – and communicate these clearly and succinctly to identified stakeholders.
• Apply a deep understanding of the factors that drive engagement, behaviour change and business performance to ensure solutions translate insight into measurable impact.
• Contribute to the development of intellectual capital, including new tools, solutions and approaches around Employee Experience (EX).
• Act as a change agent within the practice, helping to develop new thinking, capabilities and approaches that keep our offer relevant, distinctive and future-focused
• Deliver profitable revenue to the business through individual sales and billable hours goals.

What you'll bring:

• Significant communication or marketing experience (internal and/or external)
•  Pension and member engagement experience is desirable at this level; experience communicating complex technical subject matter is essential.
• Agency or consulting experience is preferred.
• Knowledge of current communication and change management trends, marketing and technology (digital and social media), and proven ability to apply that knowledge to clientfocused solutions, with the curiosity and commercial instinct to spot emerging opportunities and turn them into practical, high-impact ideas for clients.
• Strong client relationship management skills
• Experience managing concurrent, multi-dimensional projects and people on time and within budget
• Strong facilitation, written, digital and verbal communication skills, with the ability to communicate credibly and effectively with different audiences, while demonstrating creativity and technical expertise.
• Experience working with graphic designers to craft the “look and feel” of a communication

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com