Pension Brokerage Analyst

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

With a rich story dating back to 1828, WTW has been involving in some of the most significant moments in insurance and risk management – from the Titanic in 1912 to the Moon Buggy mission in 1971.

Do you want to be part of a strategic project, focused on innovation and excellence, delivering client value? The Lisbon Regional Delivery Center (Lisbon Center) is a WTW center of excellence that enables WTW’s business operations and consulting teams in the grow, simplify and transform strategy. The Lisbon Center is in place for more than 15 years and works in close partnership with consulting teams, software developers, business specialists as well as with WTW remaining Regional and Global centers.

Today the Lisbon Center has more than 400 colleagues that collaborate with strong commitment to WTW values: Client Focus, Teamwork, Excellence, Integrity and Respect.

Retirement, Health and Benefits, Corporate Risk and Broking, Outsourcing, Employee Experience, Enterprise Technology and Finance are some of the areas that the Lisbon Center works with. Retirement is one of the Lisbon Centers main businesses. 

The Role

As a Pension Administrator, you will to be responsible for the end-to-end administration of pension funds. This includes recurring administrative processes such as data management, preparation of member communications, and collaboration with teams across different countries.

You will contribute to the company’s success by performing the following key activities:

• Collaborate within the team on standardized and recurring tasks and processes

• Process pension-related business transactions, including:

     o New Affiliations

     o Data uploads, updates, and changes

     o Calculations of Contributions

     o Preparation and execution of payments

     o Processing of leavers and and retirements

     o Preparation of files and documentation for consultants, insurances,and external clients

• Ensure accurate documentation of all completed process steps

• Actively identify opportunities for process improvements and standardization

• Use WTW administration tools and Microsoft Office applications effectively to deliver efficient, high-quality client service 

 

You are the candidate we are looking for if you have:

• A high school diploma or academic degree

• Fluency in English (mandatory); German is a strong advantage

• Strong interpersonal skills and the ability to work effectively in a crossborder team

• Excellent written and verbal communication skills

• A proactive and can-do mindset

• Comfortable working in a service-oriented environment and experience in a service center model is a plus

• Strong sense of ownership and accountability

• High attention to detail and accuracy

• Strong organizational skills with a structured approach

• Good knowledge of Microsoft Office, especially MS Excel

What’s in it for you?

At WTW, you’ll find a professional yet friendly and easy-going environment, based in one of Europe’s fastest-growing capitals. You’ll join a dynamic, supportive, and motivating team where collaboration and development are truly valued.

In addition to an attractive remuneration package, we offer:

• Work-life balance. Flexible working hours and hybrid working are part of our everyday reality – whether you prefer working from home or from the office, we support what works best for you

• Competitive compensation. An attractive, performance-related remuneration system.

• International exposure. The agility of an international management consultancy combined with the stability and security of a global corporation, serving well-known and respected clients.

• Learning & development. A steep learning curve with excellent opportunities for personal and professional growth, through on-the-job learning and structured specialist training.

• Collaboration & culture. A collegial, appreciative, and dynamic environment where we learn from each other and make decisions together.

• Early responsibility & client exposure. The opportunity to take ownership of tasks quickly and gain direct customer contact.

• Community & engagement. Corporate events that bring us together to celebrate our achievements and strengthen our community.

Willis Towers Watson is an equal opportunity employer and values diversity at all levels of the organization