Senior Associate, Administrative Assistance, W&R

As Senior Associate – Administrative Assistance, this position requires a passion for client/customer satisfaction as well as the desire to continually tackle new challenges. This position often requires the handling of sensitive information with professionalism and integrity. As part of our fast-paced, dynamic environment and team, you will feel a strong sense of accomplishment as you develop your technical knowledge while leveraging your highly developed interpersonal and administrative skills.  You will see your efforts contribute to meeting the needs of our team as well as our clients. Our supportive, team-oriented approach will motivate you to do your best while also helping others.

The role

Excellence
•    Work directly with the Toronto and Canada Work & Rewards Market Leaders planning and executing on market initiatives, client and colleague events
•    Work directly with our team of Work & Rewards senior consultants on a variety of client deliverables, project planning and related initiatives
•    Develop a strong understanding of the Work & Rewards Group and all of our lines of business to provide proactive support
•    Demonstrate autonomy and proactive initiative to plan and lead market-related activities
•    Lead and support the development of client-ready documents including presentations and contracts in PowerPoint, Word and other written documentation/communication
•    Proactively pursue and undertake ongoing development of technical and administrative skills to support in a continuously evolving environment
•    Seek and participate in key learning and development opportunities/maintain steady progress
•    Provide advanced level support in the full Microsoft Suite, specifically Teams, Dynamics, Word, PowerPoint and Excel, including the support of analytical market measures and system entries
•    Ensure excellence and quality control; proofreading and editing documents to ensure they meet WTW brand standards
•    Actively manage calendars for senior consultants; coordinate and prepare for meetings/events 
•    Coordinate complex planning, preparation, implementation of market activities and scheduling of travel arrangements, expense reporting
•    Actively plan and participate in team meetings and support the capturing and completion of next steps and action items
•    Anticipate and support administrative needs of leaders in partnership with other administrative staff

People
•    Build strong relationships internally and collaborate effectively on cross-functional teams
•    Support the collaborative team environment by partnering with other administrative staff on workflow and client projects
•    Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
•    Work in a supportive, team-oriented environment

Clients
•    Oversee client project administration (including project set-up, contract administration, file maintenance, etc.)
•    Provide assistance in new business activities – market research, presentation creation, database management
•    Deliver on projects to meet or exceed client expectations
•    Increase efficiency by identifying ways to improve processes
•    Build strong relationships with clients’ particularly administrative support; serve our clients in a professional and collaborative manner

Financial
•    Research billing and expense discrepancies
•    Generate client/project financial reports in a timely fashion as needed
 

•    5 years of experience in a professional services environment
•    Experience providing administrative support to multiple parties simultaneously
•    Advanced working knowledge of Microsoft Word, PowerPoint and Excel; Microsoft certification a plus
•    Dynamics experience a plus
•    Exceptional problem solving, critical thinking, and customer service skills
•    Strong organizational skills, with proven experience prioritizing work and coordinating several projects at one time
•    Ability to remain calm under pressure and maintain a professional demeanor
•    A strong focus on details and accuracy of work
•    Ability to take full ownership of assigned work
•    An innate desire to produce high-quality work and earn respect
•    Flexibility: able to adapt to different people and work assignments
•    A learning orientation with strong interpersonal and project/time management skills
•    Ability to communicate openly and effectively both verbally and in writing
•    Bachelor’s degree preferred
 

Compensation
The base salary compensation range being offered for this role is 65,000 - 85,000 CAD per year.
This role is also eligible for overtime, and performance-based recognition awards.

•    Artificial Intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.
•    This job posting is an advertisement for an existing vacancy.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off  (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

EOE, including disability/vets