Description

nd User Computing Operations engineers are responsible for operational management ensuring the stability of the service and service innovation., Achieving this through analysis and solutioning. An engineer is expected to be strategically focused at all times, also looking at automation opportunities with the current services to simplify the operational model.

The Junior Operational Engineer will assist the End User Computing operations manager and End User Computing solutions team to provide operational support and management of the relevant platforms. A successful candidate should expect to spend much of their time managing, supporting and maintaining the day-to-day aspects of the End User Computing platforms, analyzing current services, identifying/communicating operational improvements, assisting in the delivery of new solutions, administering patching cycles and addressing identified vulnerabilities with end user platforms.

Candidates should expect to assist offshore engineering groups, able to communicate (in English) platform architectures/operational processes and remediation skills.

The Role

Develop, test, and deploy application packages in Microsoft Intune, ensuring compliance with organizational standards and security policies.

Support configuration and troubleshooting of EPM policies to maintain secure and efficient privilege management across endpoints.

Provide operational assistance for device provisioning via Autopilot and resolve issues related to Windows 365 Cloud PC environments.

Deliver operational engineering and support for global End User Computing platforms, including Intune, Active Directory, JAMF, and other EUC technologies.

Ensure smooth execution of monthly patching cycles for Microsoft platforms and third-party applications by creating the related packages/scripts.

Work closely with Solutions Engineers and Technical Management to maintain and enhance EUC environments, processes, and documentation.

Identify operational improvements, communicate recommendations to platform owners, and implement improvement programs.

Create high-quality technical documentation, training materials, and process guides to support internal teams and offshore engineering teams.

Participate in developing engineering skills of offshore teams through consultation and technical documentation.

Provide 3rd-line analytical problem-solving support to meet Service Delivery SLAs.

Troubleshoot complex EUC-related issues and ensure timely resolution.

Qualifications

The Requirement

An ITIL qualification is desirable but not essential

A basic understanding of how applications interact with the Windows Operating System is critical as is experience in Enterprise Microsoft products and expertise in Active Directory

2+ Years’ experience with core technologies such as SCCM, Intune, Active Directory, Group Policy, Windows 10/11, Microsoft 365 Suite

Demonstrable experience with patch management technologies (including Windows Update for Business), methodologies and processes is highly desirable

Experience with PowerBi, Power Automate and Log Analytics desirable

Can demonstrate fundamental Microsoft Azure competency/awareness

Has experience developing scripted solutions with Microsoft PowerShell

Will be a self-motivated achiever, quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision

Experience with MS Defender for Endpoint (MDE) is desirable

Experience with EPM desirable.

WTW is an Equal Opportunity Employer

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

End User Compute Operations Engineer