Description

nd User Computing Operations engineers are responsible for operational management ensuring the stability of the service and service innovation., Achieving this through analysis and solutioning. An engineer is expected to be strategically focused at all times, also looking at automation opportunities with the current services to simplify the operational model.

The Junior Operational Engineer will assist the End User Computing operations manager and End User Computing solutions team to provide operational support and management of the relevant platforms. A successful candidate should expect to spend much of their time managing, supporting and maintaining the day-to-day aspects of the End User Computing platforms, analyzing current services, identifying/communicating operational improvements, assisting in the delivery of new solutions, administering patching cycles and addressing identified vulnerabilities with end user platforms.

Candidates should expect to assist offshore engineering groups, able to communicate (in English) platform architectures/operational processes and remediation skills.

The Role

Develop, test, and deploy application packages in Microsoft Intune, ensuring compliance with organizational standards and security policies.

Support configuration and troubleshooting of EPM policies to maintain secure and efficient privilege management across endpoints.

Provide operational assistance for device provisioning via Autopilot and resolve issues related to Windows 365 Cloud PC environments.

Deliver operational engineering and support for global End User Computing platforms, including Intune, Active Directory, JAMF, and other EUC technologies.

Ensure smooth execution of monthly patching cycles for Microsoft platforms and third-party applications by creating the related packages/scripts.

Work closely with Solutions Engineers and Technical Management to maintain and enhance EUC environments, processes, and documentation.

Identify operational improvements, communicate recommendations to platform owners, and implement improvement programs.

Create high-quality technical documentation, training materials, and process guides to support internal teams and offshore engineering teams.

Participate in developing engineering skills of offshore teams through consultation and technical documentation.

Provide 3rd-line analytical problem-solving support to meet Service Delivery SLAs.

Troubleshoot complex EUC-related issues and ensure timely resolution.

Qualifications

The Requirement

An ITIL qualification is desirable but not essential

A basic understanding of how applications interact with the Windows Operating System is critical as is experience in Enterprise Microsoft products and expertise in Active Directory

2+ Years’ experience with core technologies such as SCCM, Intune, Active Directory, Group Policy, Windows 10/11, Microsoft 365 Suite

Demonstrable experience with patch management technologies (including Windows Update for Business), methodologies and processes is highly desirable

Experience with PowerBi, Power Automate and Log Analytics desirable

Can demonstrate fundamental Microsoft Azure competency/awareness

Has experience developing scripted solutions with Microsoft PowerShell

Will be a self-motivated achiever, quickly grasp and interpret salient information with the ability to take a can-do approach without the need for supervision

Experience with MS Defender for Endpoint (MDE) is desirable

Experience with EPM desirable.

WTW is an Equal Opportunity Employer

主动联系

任何未经请求主动通过我们的网站或韦莱韬悦员工的个人电子邮件帐户提交的简历/应聘者资料，均视为韦莱韬悦的财产，且无需支付代理费用。要成为韦莱韬悦的授权招聘机构/猎头公司，此类机构必须持有由韦莱韬悦授权招聘人员签署的正式书面协议，并与公司保持积极的工作关系。简历必须按照我们的应聘者提交流程进行提交，包括积极参与特定职位的搜索工作。同样，对于我们授权的招聘机构/猎头公司，如果未能遵守应聘者提交流程，韦莱韬悦将不支付任何代理费用。韦莱韬悦是提倡机会均等的雇主。如果您希望我们保存您的联系信息以便将来考虑，请发送电子邮件至：Agency.inquiries@willistowerswatson.com 。

我们的办事处

我们的员工为全球 140 多个国家和市场提供服务。这为我们所做的每一项工作注入了全球视野，同时也能够为您创造许多绝佳的合作机遇与成长空间。探索下面的地图，探索您的职业发展可能。

End User Compute Operations Engineer