HR Administrator - German Speaker

About Us

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. 
From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in insurance history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a strong global team of who deliver operational excellence through innovation and streamlined solutions every single day. 

The Opportunity

At WTW, our Enterprise Delivery Organization (WE DO) plays a vital role in driving collaboration, innovation, and efficiency across the business. Bringing Operations, Technology, Real Estate & Workplace Solutions (RE&WS), and Global Service Delivery (GSD), WE DO connects colleagues worldwide to deliver smarter, faster, and more effective solutions. At WE DO we enable growth, improve client service, and create opportunities for colleague development. As part of WE DO, you will benefit from a global network of expertise, resources, and best practices, while contributing to shaping the way WTW operates and delivers value to its clients.

As the HR Services Administrator DACH Region, you will be responsible for providing HR services, administrative support, and expertise to the Region’s HR Function and to business stakeholders.  The successful candidate will have a strong track record of expertise and experience in HR processes, administration, and systems.

What will you do?

HR services

• Responsibility for providing day to day support and guidance to the HR Services team in Germany
• Carry out HR Operational tasks including
  • Effective Human Resources administration service relating to the employment lifecycle
  • Preparing and amending where necessary HR documents, e.g. employment contracts 
  • Provide day to day advice to Line Managers and Employees on general HR related queries and requests
  • Monitoring of the case management system (ServiceNow) and ticket assignment to relevant stakeholders
• Develop and maintain strong working relationships with Regional HR delivery teams and other key stakeholders
• Participate in ad-hoc projects as and when required

HR Database

• Complete and maintain data in all HR Systems (e.g. Oracle HCM, Talent Acquisition Cloud, ServiceNow);
  • Organize, maintain, and update internal databases of relevant employee information
  • Ensure the HR Database accurately reflects current staff conditions and details. This includes inputting starters and leavers, contractual amendments, change of details, annual leave, recording of sicknesses and other leave, and setting up reports.

Customer service

• Be the first point of contact for all HR Admin-related queries
• Respond to all customer inquiries in line with WTW standards

What are we looking for?

• Bachelor's degree, preferably
• Strong service mindset with the ability to adapt and adjust on short notice to fast-changing environments
• Strong communication skills and excellent client relationship skills
• Excellent German written and verbal communication skills
• Business-level English both written and spoken
• A strong eye for detail alongside an IT literacy in a Microsoft Office environment with proficiency in Word, Excel, Outlook, and HR systems
• Ability to work independently as well as in a team

What’s in it for you?

In WTW, you'll find a professional yet friendly and easy-going environment in an office based in a fast-growing European capital. Come join a team of dynamic and motivating colleagues!

In addition to our attractive remuneration package, we offer:

• Work-life balance. Mobile working or in the office? Flexible working hours? Sure, no problem. We decide together as a team when and where we work. Hybrid working is more than just a buzzword for us.
• Monetary benefit. An attractive, performance-related remuneration system.
• Internationality. An international management consultancy and the security of a global corporation with renowned customers.
• Development opportunities. A steep learning curve and sufficient freedom for individual career development: You will dive deep into a variety of topics, both on-the-job and in intensive specialist training.
• Cooperation. Learning from each other and making decisions together, collegial, appreciative and dynamic.
• Customer contact. Quickly take responsibility.
• Corporate events. Together we celebrate our successes and our community

WTW is an equal opportunity employer