Description

Principal Duties/Responsibilities

Review and analyze carrier documentation to ensure accurate processing of Personal Lines insurance policies.
Manage various Personal Lines subprocesses, including commission updates, revenue tracking, creation of renewal summaries, processing transactions across different lines of business, handling claims, alerts, mailbox and fax items, preparing billing prerequisites, and working closely with U.S. producers for onboarding new clients.
Consistently meet key performance indicators (KPIs) by adhering to service level agreements (SLAs), quality standards, and turnaround time (TAT) requirements set by the business unit.
Effectively manage assigned workloads and meet delivery expectations based on business priorities.
Provide support for additional subprocesses as and when required.
Ensure full compliance with company policies and regulatory guidelines to protect clients, colleagues, and business interests during transaction processing.
Contribute to ongoing process improvement by identifying opportunities and recommending enhancements.
Respond to emails promptly, following defined guidelines and timelines. § Build and maintain strong, professional relationships with both internal and external stakeholders.

Top 5 Competencies

Client-Centric Approach
Problem Solving
Attention to Detail
Initiative and Ownership
Time Management

Qualifications

Knowledge:

Good understanding of Insurance Principles.
Good understanding and knowledge of MS office (Especially MS Excel).

Qualifications:

Graduate/Postgraduate

Skills:

Strong verbal and written communication skills
Logical and analytical thinking abilities
Quick learner with the ability to adapt to new processes and systems
Effective at prioritizing and organizing tasks within tight deadlines
Capable of working both independently and collaboratively in a team
Able to perform well under pressure and manage time-sensitive tasks.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

US Insurance Operations - Senior Advisor