Claims Advisor

About the Global Service Solutions (GSS) Team: 

We are North America Corporate Risk & Broking Operations based in Mumbai and comprised of approximately 600 colleagues. We service large & complex clients, the middle market and select clients spanning divisions such as Construction, Real Estate, Hospitality & Leisure, Aerospace, Marine, Financial Institutions & Professional Services, Public Sector & Education, Tech Telecom, Transportation & Logistics, Mergers and Acquisitions, Health Care & Life Sciences, Natural Resources, Construction and Retail & Distribution.

About the Role: 

To support and assist an international Insurance service team with tasks involving revenue allocations, service support and coordinating with an international network of brokers.

Roles & Responsibilities 

• Process agency bills including endorsements, audits, cancellations, extensions, new accounts, renewals, reports and fees
• Generate and send invoices to customers via Mail/E-mail
• Handle undelivered invoice exceptions in a timely manner
• Follow Standard Operating procedures, Client/Carrier specifications, and adhere to all statutory requirements
• Liaise with Client Managers and Client Support Service Teams for agency bill issues and resolve discrepancies
• Provide timely and effective responses to all queries, requests, corrections, etc. received from field offices / Service centers in centralized agency mailboxes
• Develop a sound understanding of the billing process along with the related upstream and downstream processes

• Maintain quality and turnaround standards

   

Top 5 Competencies 

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Adapting to Change

Any Graduate 

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please e-mail candidatehelpdesk@wtwco.com