Contract Coordinator - Legal Executive

About Willis Towers Watson: 

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About The Team:

The team supports the data management framework implemented on Microsoft Dynamics 365. The team provides a wide range of services, including the following:

• Supporting various business segments by facilitating the management and maintenance of their data within Microsoft Dynamics 365.
• Conducting research on new and existing client contacts using professional research tools such as LinkedIn Sales Navigator, in order to support the marketing and sales teams in their day-to-day business activities.
• Managing requests for new customer relationship management integrated dashboards, as well as updates and amendments to existing dashboards.
• Assisting in managing the flow of data across customer systems while continuously improving the quality and accuracy of the data. This includes supporting data cleansing activities.
• Working with large volumes of data to enable business teams and key stakeholders to extract, analyze, and understand business drivers and performance metrics.
• Supporting technology rollouts related to client data functions.
• Maintaining global standards for reference data across systems.
• Participating in ad hoc projects that fall within the scope and responsibilities of the team.

The key technologies and tools used by the team include the following:

• Microsoft Dynamics 365
• Microsoft Office applications
• LinkedIn Sales Navigator
• Google search tools
• Artesian Solutions

About the Role:

The Contract Coordinator plays a critical role in ensuring the efficient intake, assignment, and management of contract requests across the organization. This position requires close and ongoing collaboration with the internal Contracting Center of Excellence team throughout the complete contract management lifecycle.

The role is responsible for maintaining clear, accurate, and timely communication with Contracting Centre of Excellence leads and other internal stakeholders, particularly in relation to contract status updates, reporting, and process coordination. The position supports consistent application of contracting standards, governance, and best practices.

Roles and Responsibilities:

• Manage the contract intake process, including monitoring and managing the shared contract mailbox.
• Assign contract requests to appropriate members of the Contracting Center of Excellence based on workload, expertise, and prioritization guidelines.
• Collaborate closely with the Contracting Center of Excellence team to ensure contracts are processed accurately and within agreed timelines.
• File fully executed contracts in the contract repository, ensuring correct alignment to client structures such as parent and subsidiary relationships, and consistent document tagging.
• Provide regular status updates and detailed reports to Contracting Center of Excellence leads, ensuring trackers remain accurate, current, and well organized.
• Respond promptly and professionally to questions or concerns received from the business through the shared mailbox.
• Promote and support best practices in the contracting process through effective use of the Contract Lifecycle Management System.
• Ensure all required contract details are accurately tracked, documented, and maintained in line with governance and audit requirements.
• Support day-to-day administrative activities, including document formatting, file management, and preparation of materials for review.
• Demonstrate strong collaboration with Sales Operations teams, the Contracting Center of Excellence, and Legal teams.
• Learn contracting processes quickly, ask relevant and structured questions, and follow defined workflows with minimal supervision.
• Apply sound judgment when navigating client hierarchies, contract types, and intake prioritization.

• Bachelor’s degree in business, Marketing, Economics, Data Analytics, Communications, or a related field.

Skills:

• Strong ability to organize, maintain, and manage structured processes. 

  • Proven project management and analytical skills with the ability to communicate effectively across multiple stakeholder groups. 

    • Strong problem-solving skills with the ability to think creatively and propose solutions. 

      • Ability to collaborate effectively with teams across Willis Towers Watson business segments, functions, and geographies. 

      • High level of business acumen and professional judgment. 

      • Ability to influence and engage key stakeholders at all levels of the organization. 

      • Team-oriented mindset with a collaborative approach to work. 

      • Broad understanding of Willis Towers Watson capabilities and areas of expertise. 

      • Prior experience in legal, contracting, request for proposal processes, or assessments is an added advantage.

Tools & Technical Knowledge:

• Experience with Contract Lifecycle Management tools such as Siebel, Oracle Contract Management solutions, or DocuSign Contract Lifecycle Management is preferred.
• Proficiency in Microsoft Office applications, including Microsoft Word, Microsoft Excel, and Microsoft Outlook, is mandatory for document handling and communication.
• Basic understanding of contract types such as Master Services Agreements and Non-Disclosure Agreements, as well as client structures including parent and subsidiary relationships, is mandatory.
• Familiarity with task management tools used for managing contract intake and assignment is preferred.
• Ability to collaborate using tools such as Microsoft Teams or Microsoft SharePoint to support cross-functional coordination.
• Basic awareness of compliance frameworks such as General Data Protection Regulation or Sarbanes-Oxley Act is considered beneficial.

Competencies:

• Strong communication skills with the ability to convey information clearly, accurately, and professionally.
• High attention to detail, ensuring consistency and accuracy across all documentation and communications.
• Proactive mindset with the ability to identify issues, trends, and improvement opportunities.
• Team-oriented approach that promotes collaboration and knowledge sharing across departments.
• Excellent time management skills with the ability to prioritize tasks effectively and deliver outcomes within defined timelines.

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.