Leave Management Delivery Team Lead

We are seeking a motivated and detail‑oriented colleague to support the US Leave of Absence (LOA) Delivery Team. This opportunity is ideal for someone who is looking to expand their HR operational expertise and develop skills in a highly specialized, high‑impact area of HR Service Delivery. You will join a dynamic team that manages LOA cases for US colleagues, working closely with the Regional HRS LOA.

Key Responsibilities

Case Management and Daily Operations

• Process LOA cases in HR Cloud  with accuracy and timeliness
• Execute payroll‑impacting updates, including:
  o    Assignment status changes
  o    PTO adjustments
  o    Pay-impacting corrections
• Manage documentation, validations, and case notes

Payroll Accuracy& Compliance

• Ensure all updates are compliant with state and federal requirements
• Support weekly/monthly reporting (e.g., Aflac reports, state notices)
• Escalate complex or high‑risk cases to Regional Tier 2

Process & Documentation Support

• Maintain SOPs, trackers, and documentation in SharePoint following naming/versioning standards
• Apply mailbox management best practices (rules, organisation, follow‑ups)

Cross-Team Collaboration

• Partner with Regional HRS LOA teams in daily operations
• Participate in knowledge sharing, shadowing, and cross‑training activities.
  
  
   

What We’re Looking For

Essential Skills

• Bachelor's degree required
• Strong analytical and mathematical ability (critical for payroll‑related work)
• Fluent English (verbal and written) to interact confidently with US colleagues
• Excellent attention to detail and ability to maintain accuracy under pressure
• Strong problem‑solving capabilities and good judgment on what to escalate
• Ability to work with sensitive information and handle colleague cases professionally
• Experience in handling leave/absence management for North America is required for the position

Technical Requirements

• Advanced Excel skills (pivot tables, formulas, data validation)
• Experience with HR Cloud  (or ability to learn quickly)
• Familiarity with ServiceCentral 
• Comfort working with SharePoint and structured documentation.

Preferred Experience

• Prior experience in people management is advantageous but not required

   

WTW is an Equal Opportunity Employer