Description

We are seeking a motivated and detail‑oriented colleague to support the US Leave of Absence (LOA) Delivery Team. This opportunity is ideal for someone who is looking to expand their HR operational expertise and develop skills in a highly specialized, high‑impact area of HR Service Delivery. You will join a dynamic team that manages LOA cases for US colleagues, working closely with the Regional HRS LOA.

Key Responsibilities

Case Management and Daily Operations

Process LOA cases in HR Cloud with accuracy and timeliness
Execute payroll‑impacting updates, including:
o    Assignment status changes
o    PTO adjustments
o    Pay-impacting corrections
Manage documentation, validations, and case notes

Payroll Accuracy& Compliance

Ensure all updates are compliant with state and federal requirements
Support weekly/monthly reporting (e.g., Aflac reports, state notices)
Escalate complex or high‑risk cases to Regional Tier 2

Process & Documentation Support

Maintain SOPs, trackers, and documentation in SharePoint following naming/versioning standards
Apply mailbox management best practices (rules, organisation, follow‑ups)

Cross-Team Collaboration

Partner with Regional HRS LOA teams in daily operations
Participate in knowledge sharing, shadowing, and cross‑training activities.

Qualifications

What We’re Looking For

Essential Skills

Bachelor's degree required
Strong analytical and mathematical ability (critical for payroll‑related work)
Fluent English (verbal and written) to interact confidently with US colleagues
Excellent attention to detail and ability to maintain accuracy under pressure
Strong problem‑solving capabilities and good judgment on what to escalate
Ability to work with sensitive information and handle colleague cases professionally
Experience in handling leave/absence management for North America is required for the position

Technical Requirements

Advanced Excel skills (pivot tables, formulas, data validation)
Experience with HR Cloud (or ability to learn quickly)
Familiarity with ServiceCentral
Comfort working with SharePoint and structured documentation.

Preferred Experience

Prior experience in people management is advantageous but not required

WTW is an Equal Opportunity Employer

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Leave Management Delivery Team Lead