In today’s evolving workforce, embracing neurodiversity in the workplace is more than just an inclusion initiative—it’s a strategic advantage.
Organizations that recognize the unique talents, perspectives, and problem-solving abilities of neurodivergent colleagues create environments that foster innovation, creativity, and diversity of thought.
But what is neurodiversity in the workplace, and why does it matter? Today, we are exploring what neurodiversity is, how neurodiverse colleagues see the world, and why creating inclusive workplaces benefits both employees and employers.
We’ll also share real-life experiences from neurodivergent professionals at WTW that recognize the importance of an inclusive and supportive culture.
What is neurodiversity?
Neurodiversity refers to the natural variation in brain function, which results in differences in how people think, learn, communicate, and interact with the world.
The term was coined in the late 1990s by Australian sociologist Judy Singer* to challenge the idea that neurodivergent individuals—such as those with Autism Spectrum Disorder (ASD), Attention Deficit Hyperactivity Disorder (ADHD), Dyslexia, Dyspraxia, Dyscalculia, and Tourette Syndrome—should be viewed through a deficit-based lens.
Often referred to as an “invisible disability”, neurodiversity shifts the focus from limitations to strengths, emphasizing that neurodivergent individuals offer valuable contributions to society and the workplace.
Rather than seeing cognitive differences as obstacles, companies can leverage neurodiverse talent as a competitive advantage, driving innovation and diverse approaches to problem-solving.
Neurodiversity in the Workplace: fostering innovation and creativity
Embracing neurodiversity in the workplace is more than just an inclusion initiative - it is a strategic advantage that fosters innovation, creativity, and a diverse approach to problem-solving.
Neurodivergent individuals bring unique skills, such as pattern recognition, memory retention, and alternative thinking approaches, which can help organizations grow and evolve.
Companies that recognize and support neurodivergent employees through awareness, and inclusive hiring practices reach an untapped well of talent, creating a work environment that benefits everyone.
According to WTW’s Global Benefits Attitudes Survey, 71% of neurodivergent employees suffer with mental health issues, while only 25% of neurodiverse employees feel financially secure.
Without flexible work environments and tailored communication strategies, neurodivergent individuals may struggle to reach their full potential.
Fortunately, progressive companies are leading the way in recognizing the exceptional abilities of neurodivergent employees - leveraging their talents in fields such as data analysis, technology, and design thinking.
According to WTW’s Emerging Trends in Health Care Survey, neurodiversity will become a critical part of employers’ people strategies: one in five companies has identified neurodiversity as a key focus for talent acquisition and retention over the next two years.
This reflects a growing awareness of how neurodivergent individuals contribute to the future of work and the importance of fostering an inclusive culture.
How WTW empowers neurodivergent employees
At WTW, Workability is our global inclusion network, dedicated to fostering a workplace that supports disability, well-being, and health-related matters. Our colleagues work together to challenge perceptions, remove barriers, and create opportunities for neurodivergent professionals.
According to Suzie Austen, co-chair of the G.B. Workability inclusion network at WTW, the company provides workplace adjustments that actively support neurodivergent colleagues:
"Some colleagues may be offered an Enablement Assessment. Applicants can request interview adjustments during the recruitment process, and these accommodations can be implemented within our apprenticeships and graduate schemes—such as extra time for exams.”
Suzie also highlights that embracing neurodiversity in the workplace is essential for enhancing diversity of thought:
“As a neurodivergent professional myself, I’ve seen firsthand how non-linear thinking allows for creative approaches that might not emerge through conventional methods. This kind of cognitive diversity is a valuable asset to any organization. Additionally, fostering an inclusive environment opens the door to a wider pool of talent—something especially important at WTW, where people are at the heart of what we do.”
By adopting clear communication strategies, and fostering a culture of understanding and flexibility, companies can create an environment where neurodivergent employees feel valued and empowered.
Real stories: neurodivergent employees at WTW
Adriana Lisboa, Facilities Analyst and a colleague, working at WTW in Brazil for 23 years, reflects on how her neurodivergence positively influences her work at WTW.
"I think many characteristics of ASD (Autism Spectrum Disorder), such as a keen attention to detail, a strong sense of responsibility, deep focus, and an unwavering commitment to values, all contribute to the quality of my work."
Adriana credits her manager’s understanding and respect for her boundaries:
"He knows I struggle with change, that I have difficulty concentrating, and that social interactions and excessive stimuli can be overwhelming for me. He has always done his best to minimize discomfort and create an environment where I can thrive, while also recognizing and making the most of my strengths."
For Suzie Austen, who manages several disabilities, one of the most valuable adaptations at WTW has been remote work:
"Having the flexibility to work remotely allows me to maintain a better work-life balance and manage my energy levels effectively. Another key source of support has been joining the Workability inclusion network, where I connected with colleagues facing similar challenges. This experience has been so impactful that I am now the co-chair of the G.B. Workability network.”
She also highlights the importance of representation in the workplace:
“Sharing your neurodivergence will help you get the best from yourself in the workplace. Sometimes, you need to see others succeeding in similar circumstances to believe you can do it yourself."
Join WTW – an inclusive employer that values difference every day
We believe that diversity of thought drives innovation and success. We are committed to fostering an inclusive workplace where individuals from all backgrounds feel valued, supported, and empowered to thrive.
If you’re looking for a career where your unique talents and perspectives are recognized, explore opportunities with us.
Check jobs open at WTW and be part of a team that champions YOU every day.
*What is NeuroDiversity? – neurodiversityhub.org
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