Account Manager

We are seeking an experienced Account Manager for our Global Inwards - Corporate Risk team

The successful candidate will be responsible for and have experience in all aspects of client servicing to maintain and grow an existing book of incoming network accounts, liaising with our overseas producing offices and providing high-level advice, guidance, and execution of global program solutions appropriate to individual client requirements, including negotiation with local insurers. There will also be responsibilities for managing some Corporate clients. You will demonstrate exceptional interpersonal and organisational skills and have a strong service ethic to ensure quality service is consistently delivered to our clients. The candidate will also help generate new business opportunities and contribute to the success of the team. You will be able to work comfortably to achieve challenging individual and team targets and agreed service level agreements.

The Role 

• Manage a book of incoming network accounts and identify cross-selling opportunities with existing clients.
• Responsible for managing some Corporate clients in addition to incoming network accounts.
• Support the Account Director where required.
• Collaborate with and support WTW network offices globally.
• Develop and maintain business relationships with clients and insurers, both new and existing.
• Handle all aspects of client servicing to maintain and grow an existing book of business.
• Deliver superior client service by demonstrating exceptional interpersonal and organizational skills.
• Promote the WTW brand within the insurance industry locally, nationally, and internationally.
• Adhere to WTW Multinational Rules, outlining responsibilities and timeliness standards between our WTW "home office" team and our international network.
• Analyze clients' existing international insurance, making recommendations to refine and optimize clients' insurance programs.
• Provide a network of specialist advisors working with carriers to follow proven best practice protocols.
• Provide proactive support for claims advocacy.
• Work across different business units to achieve sales targets.
• Assist the Account Director in managing and mentoring staff and identifying business growth opportunities.
• Develop a collaborative and cohesive team.

The Requirements

• You have experience as an Account Manager in the insurance or insurance broking industry
• You are proficient in Word and Excel, with working knowledge of PowerPoint
• You possess outstanding oral and written communication skills, whether communicating one-on-one or in groups
• You demonstrate excellent time management skills to stay ahead of your schedule and workload
• You have a proven track record of excellent client, insurance market, and other stakeholder relationships
• You are able to understand and meet clients' needs effectively
• You hold a minimum Tier 1 (insurance broking) qualification and demonstrate commercial acumen
• You are a team player, contributing to the development of colleagues
• You possess a clear drive, ambition, and focus on excellence

Note: Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity. 

Why Join WTW?

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

• Annual bonus
• Company paid salary continuance insurance
• Life and TPD insurance 
• Hybrid working
• Networks (Gender, Wellbeing, Pride)
• Career Growth – internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss more.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.