Description

Perform standardised, high-volume operational activities to support both client & market-facing specialists across the end to end placement lifecycle for new business and renewals
Provide internal coordination of activity required for managing client interactions and queries
Provide operational support including but not limited to answer clients’ enquiries through direct line during office hours; support clients’ enquiries related to claim process; manage insured data; follow up client’s payment; collect and screen claim data; prepare data and documents prior to client’s meeting; and closely coordinate with the designated Account Managers to prepare documents as per client’s request
Follow strictly compliance along with local procedures and policies
Work closely with Deputy Head & Account Managers to resolve issues and identify opportunities for increasing the value of service to clients
Other tasks assigned by the Company

Qualifications

University degree
Computer Literate, MS-Word, Excel, Power Point
At least 01 year at client servicing role, prefer in insurance
Basic understanding of insurance concepts
High integrity
Proactive and autonomous
Long-term commitment
Good communication, time management and problem-solving skills
Client-oriented, innovative and critical sense
Be able to work under high pressure
Good English in both written and spoken skills

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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Analyst, Health & Benefits