Description

Account Manager (Asst Manager / Manager)

Implant activity like visiting Client premises to assist Employee queries
Manage transactions like Additions/Deletions/ CD Balance
Manage Employee query arrived on dedicated inbox
Manage employee query over call – mobile phone allocated
Monthly visits
Weekly/Fortnight meeting with HR team on status update of the claims tracker (Virtual/In-person)
Quarterly review of the plans with all seniors
Report sharing on master data, cd balance, claims tracker, exception claim tracker, corporate buffer tracker
Roadshow on the Benefits to new joiners

Qualifications

Postgraduate/ Bachelors
Should have 3 – 7 yrs of experience with Min 3 years of client facing experience, specially medical insurance. Experience in Insurance broking preferred, experience in brokers , Insurance Co acceptable.
Should be able to market consultative solutions
Should have sound knowledge of H&B products and its nuances
Should have understanding of the Mumbai market on H&B business
Should have understanding of Insurance companies
Proven experience as a Client Relations Manager or Relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
customer-oriented attitude
Excellent communication and negotiation skills
Problem-solving aptitude
Ability to work well with a team

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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