Business Analyst - Sales Operations team

The Company

WTW is an award-winning advisory, broking and solutions company that helps clients around the world turn risk into a path for growth.

From the Titanic ship in 1912 to The Moon Buggy in 1971, WTW has a richness in [insurance] history dating back to 1828.

Our WTW Regional Delivery Hub based in the heart of Lisbon - encompasses a 400+ strong global team of who deliver operational excellence through innovation and streamlined solutions every single day.

Your Role

As part of our Health, Wealth & Career (HWC) Sales Operations team in Europe, you will play a crucial role in supporting sales strategies, pipeline management, and operational efficiency. Your key responsibilities include:

Sales Strategy & Execution – Work closely with the HWC Europe Sales Operations Leader to support sales enablement, goal setting, and market strategies.

Pipeline & Campaign Management – Track and coordinate sales campaigns, ensuring effective execution and reporting.

Stakeholder Engagement – Prepare leadership presentations and collaborate with senior business leaders on sales operations activities.

Process Improvement & Adoption – Drive adoption of global Sales Operations tools and processes, identifying areas for improvement and innovation.

Client-Focused Initiatives

• Account Planning: Coordinate cross-business planning sessions, track key actions, and monitor progress.
• Client Satisfaction: Manage net promoter score (NPS) surveys and independent client reviews.
• Clients at Risk: Identify, track, and report revenue risks.

Collaboration & Best Practices – Work with Sales Operations colleagues across Europe and globally to ensure consistency and share best practices.

Team Leadership & Development – Mentor junior colleagues and contribute to the growth of the team.

What We’re Looking For

You’ll thrive in this role if you have:

• A degree in Business, Sales Operations, or a related field (preferred).
• Experience in Sales Operations, Sales Management, Operations, or Project Management in a multinational company.
• Knowledge of sales strategy, account development, and campaign execution.
• Relationship-building skills to engage with stakeholders at all levels.
• Strong communication & negotiation abilities.
• Technical proficiency in Microsoft Excel (VLOOKUPs, pivot tables, advanced formulas) and PowerPoint.
• CRM experience (a plus!).
• A commitment to WTW’s core values: Client Focus, Teamwork, Integrity, Respect, and Excellence.

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.