Claims Specialist – Marine Cargo & Transportation Liability

The Role

The Claims Specialist – Marine Cargo & Transportation Liability, is responsible for timely and professional assistance and support, including analysis, reporting and advocacy of current, future or potential claims. This position acts as an advocate and claims specialist and maintains positive relations with, claimants, producers, account executives, account managers, carriers, surveyors, lawyers and loss adjusters. 

• Responsible for the evaluation and direct handling of Marine Cargo and Transportation Liability claims.
• Review the facts of the claim, considering the policy terms and conditions.
• Provide guidance to the Assured regarding the claims process and what information and documentation are necessary to get the claim moving in the right direction.
• Report claims to the relevant Underwriters.
• Appoint and instruct surveyors and other experts as and where appropriate. 
• Maintain regular diary for follow ups with Assured, underwriters and surveyors as necessary.
• Communicate with the Assured and the carriers to obtain the information and documentation necessary to bring the claim to resolution. 
• Draft monthly claim bordereaux for submission to the carriers.
• Maintain and update loss records, providing the same to placing team when and as required.
• Participate in client communications, conference calls, meetings and provide technical expertise.

The Requirements

• 3+ years of experience in a relevant role within the insurance industry.
• Insurance broker’s license.
• Ability to effectively utilize Microsoft Office Suite effectively, including PowerPoint, Word, Excel, and Outlook.
• Knowledge of Microsoft Dynamics CRM is beneficial.
• Advanced communication skills in both English and Greek, written and oral. 
• Proficiency in written and spoken Turkish will be considered an asset.

Application Process

• Stage 1: Online application and recruiter review  
• Stage 2: Interview with hiring manager and team
• Stage 3: Offer and onboarding

This role offers a hybrid work schedule, allowing for a combination of remote and in-office work to support flexibility, along with Private Life & Health Care Plan and Pension Plan.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.