Client Account Executive

The Role

CLIENT ACCOUNT EXECUTIVE

We know how companies can unlock potential through effective risk management. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how. The result is a new way of embracing risk that drives superior results.

Based in Florence.

Responsible for maintaining existing client relationships/ portfolios with accountability for client retention as well as new business development. The Associate will manage and develop client and WTW relationships, and service and grow the portfolio within the business unit. The role will also be responsible for targeting and converting prospects. The principal accountability of the position is to put the interests of clients and the integrity of the market at the heart of the way you do business.

Principal Duties:

• Day to day client service, addressing requests and queries from the client, insurers and other third parties, communicating by voice as well as email (including advice on cover, negotiation and arrangement of local policies as required, issuance of evidence(s) of insurance and ongoing servicing following placement
• Understanding the client’s business and risk management needs and delivering them through the provision of ongoing service
• Understanding the client’s global insurance program and utilizing them in accordance with the client’s insurance and risk management philosophy
• Maintenance of information on the client database
• Preparation of the submissions to present the risk
• Interpretation and review of quotations, to ensure fit for purpose and meet client demands/needs
• Presentation of the quotation to the client
• Preparation of reports as required 
• Completion of summaries of insurance for all interested parties (client / network) 
• Attendance at key client
• Working with clients, insurers to address and resolve issues
• Liaison with other divisions/offices of WTW to access specialist expertise and provide local servicing where needed.

The Requirements

• Educated to degree level 
• Fluent in English (oral and written)
• Comprehensive technical knowledge of insurance in order to deal effectively with client needs
• Effective interpersonal and communication skills with the ability to build and maintain strong relationships with the client and insurers 
• Ability to deal professionally with internal and external contacts, representing the Business Unit and the wider Group with a high level of credibility
• Ability to analyze situations and provide basic recommendations to identify solutions for clients
• Experience of working with and adhering to processes and systems that support client service delivery
• Intermediate level of IT systems (as a minimum Microsoft Office)
• Intermediate knowledge of data analysis
• Good presentation skills

“L’appartenenza alle categorie protette come da legge 68/99 costituirà titolo preferenziale”

We are committed to equal employment opportunities at WTW