Client Executive, Marine

Hoàn Kiếm, Hanoi, Vietnam

Client Executive, Marine

202403002

Hoàn Kiếm, Hanoi, Vietnam

Full time

Closing on: Dec 30 2024

Description

This position will be in charge of a group of clients, including but not limited to taking care of client contracts, maintaining and making continuous improvement of customer service delivery to existing list of clients and support sale and client management manager to ensure the sales (new and renewal) target achieved

Responsibilities:

Primarily manage existing portfolio of clients and support sale and broking manager proactively for processing of sale and broking to develop new business and cross sale in the assigned industries mainly Marine and Aviation.
Participate in sale administrative areas and broking process: gathering data, prepare proposals,
quotations, comparisions workwheets, reports, confirmation of cover, insurance contracts,
endorsements, payment, filling, etc
Indentify client’s risk and insurance need and requirements by understanding clients’ business.
Answer enquiries, consult with and advise clients on risk exposures, coverages and contract issues for assigned accounts ensuring quality of client service and effective handling of clients’ needs.
Assist and collaborate with relevent parties on risk surveys, loss analyses, seminars/workshops/training for clients.
Resolve client, insurer and/or stakeholders issues.
Negotiate and/or assist brokers/experts to negotiate with insurers, reinsurers to obtain the best offers including but not limited to quotations, terms and coverages and mid-term alterations for assigned accounts.
Coordinate with Operation to ensure excellency and compliance of service, with Claim Department to follow-up and update claim settlement to clients, with Accounting Department in premium collection.
Other tasks assigned by the Company

Qualifications

The Requirements

University degree or higher
From 3-4 years of experience in servicing role at MNC
Proven experience in insurance with broker or insurer at senior level of execution preferred
Excellent English in both written and spoken skills
Passion for and compressive understanding of the client and insurance industry
Strong presentation and negotiation, communication and problem-solving skills
Results driven, client-oriented, innovative
Hard working, proactive and flexible in their approach to business
Computer Literate, WinWord, Excel, Power Point.

Willis Towers Watson is an equal opportunity employer

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