Description

The Role

Responsible for an excellent administrative support to the Global Client Support Coordinators;
Process client software license in a timely and accurate manner, ensuring compliance with software license agreement, quality procedures and agreed timelines;
Assist client and client services team such as, providing quotations, processing renewals, processing new and additional sales in accordance with the client’s software license agreement and software terms, uploading contracts to client contract database, and other online applications necessary to process clients' business transactions;
Take orders, manage triage incoming mails, updating financial systems with appropriate client contact information, generating and updating software invoices and monitoring ticketing system to ensure that issues are resolved in a timely manner by relevant person;
Keep up to date on all quality policies, procedures, work instructions and documentation issued by the business;
To proactively respond to internal ad-hoc requests in a timely manner;

Qualifications

The Requirements

Experience of administration and customer service in a professional services environment;
Proven track record of working in a fast-paced business;
Ability to escalate issues in accordance with escalation policy;
Customer focused with exceptional attention to detail and strong customer service skills;
Enthusiastic with a can do attitude;
Good interpersonal skills, ability to communicate effectively with people at all levels and also be a team player.

WTW is an Equal Opportunity Employer

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Client Services Administrator (ICT_TECH CB_2025_11R)