Client Success Manager - Rewards Data Intelligence

Please note the job location is London

Are you passionate about building meaningful relationships and eager to drive success for both clients and your career? WTW is looking for a proactive and dedicated Client Success Manager to join our dynamic team in Europe. This role offers you the chance to make a significant impact by managing and enhancing the experience of our Compensation Software clients, forging lasting relationships with both new and existing clients by truly understanding their business needs and challenges. You'll act as a trusted advisor, making a real difference in their strategic direction.

What You'll Do:

Champion Client Engagement: Use your exceptional interpersonal skills to keep clients engaged, ensuring they receive maximum value from our solutions. Your efforts will directly influence client satisfaction and retention.

Expand Business Opportunities: With your deep understanding of compensation challenges and industry dynamics, you'll have the opportunity to introduce new and existing clients to additional WTW products and services that can benefit their business, helping them achieve more.

Collaborate and Innovate: Work closely with internal teams across WTW to brainstorm solutions, enhance service delivery, and continuously improve our product offerings based on client feedback.

The Role

• Drive Client Success: Manage your own portfolio of accounts and ensure high levels of client satisfaction.
• Securing Software Renewals: maximize software renewals through implementing a frequent and thoughtful communication strategy, identifying and addressing renewal risks in early stages.
• Deliver Exceptional Service: Exceed client expectations by providing responsive, considerate, and effective support, turning every client interaction into a delightful experience.
• Pioneer Client Solutions: Step into complex situations with a clear precedent and creatively guide resolution, setting new standards for problem-solving.
• Identify Expansion Opportunities: Proactively explore and identify opportunities for growth within your assigned accounts, both through upselling our solutions and cross-selling into adjacent practices.
• Contribute to Sales: Contribute to the sales pipeline, through both advocacy and developing meaningful connections across the business.

Key Metrics

• Renewal retention rate
• Upsell of related products and services
• Client Satisfaction

Top Competencies Required

• Focusing on Clients
• Driving Excellence
• Influencing Stakeholders
• Working in Teams
• Business Acumen
• Sales Mindset

The Company

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas – the dynamic formula that drives business performance. Together, we unlock potential. Learn more at willistowerswatson.com.

Willis Towers Watson is an equal opportunity employer

Willis Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. 

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