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    Ejecutivo De Cuenta

    Bogotá, Bogota, Colombia

    Ejecutivo De Cuenta

    • 202407972
    • Bogotá, Bogota, Colombia
    • Full time
    • Closing on: Dec 9 2024
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    Description

    El Rol

    • Atender, resolver y gestionar todos los requerimientos enfocados en la atención del cliente, los asegurados y sus beneficiarios.
    • Realizar todos los trámites administrativos necesarios para la atención de los clientes asignados, cumpliendo con los acuerdos de servicio establecidos con el cliente y alineados con las compañías aseguradoras y proveedores No Asegurables (movimientos de alta, baja, reconocimiento de antigüedad, certificados, etc.).
    • Acompañar al cliente en charlas de producto, inducciones y onboarding periódicos.
    • Acompañar los procesos de entendimiento, implementación y testeo de herramientas tecnológicas de apoyo para la administración del programa de Beneficios Flexibles.
    • Garantizar el cumplimiento de los requisitos de asegurabilidad de las compañías, validando la documentación completa y correcta, y asegurando la debida radicación de los casos al GBC.
    • Vigilar y garantizar el correcto uso del cupo de Beneficios Flexibles asignado a los usuarios.
    • Garantizar el protocolo de escalamiento definido por la compañía para la resolución de problemas y quejas.
    • Cumplir con todos los procesos mandatorios de RH y las demás áreas de acuerdo con su posición.
    • Completar los cursos mandatorios de acuerdo con su posición.

     

    Qualifications

    Los Requerimientos

    • Profesional, técnico o tecnólogo.
    • Experiencia en manejo de ramos de beneficios como salud, vida, exequias, entre otros.
    • Experiencia en manejo de productos no asegurables tipo reembolso y de tipo financiero.
    • Experiencia en manejo de programa de Beneficios Flexibles.
    • Experiencia en servicio al cliente.
    • Comunicación asertiva.
    • Alto sentido de urgencia.
    • Orientación al detalle.
    • Manejo de situaciones difíciles con los clientes externos e internos.
    • Buena administración del tiempo.
    • Organización de prioridades.
    • Trabajo en equipo.
    • Cumplimiento de los procesos.
    • Manejo de Excel avanzado.

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    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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