Employee Experience- Associate Director

As an Associate Director within our Employee Experience line of business, you will work with top-tier clients to help them with communication and engagement strategies. You will be involved in selling, developing and executing strategies and managing the development of communications deliverables. Client assignments will draw upon your imagination, creativity and strategic thinking, as well as your ability to manage projects, analyze information, develop conclusions and create compelling written content for a variety of media formats.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role:

Sales 

• In partnership with senior consultants, assist with business development and the sale of new work by designing and proposing customized communications solutions to client needs

Delivery

• Design, present and implement custom communication and change management strategies for a broad range of HR programs and change initiatives
• Surface and communicate insights related to change management risks and impacts
• Translate complex concepts into compelling and engaging communications across various media, including print and digital, with an eye toward cutting-edge solutions, consumer-grade experiences and data integration
• Contribute to new business development by drafting statements of work, project plans and budgets involving multiple workstreams and teams
• Manage projects, budgets and client invoicing 
• Manage client expectations and raise appropriate issues to senior consultants
• Partner with analyst and associate-level team members to review work, provide guidance and insight 
• Contribute to the learning and development of team members through “on the job” feedback 
• Contribute to the development of intellectual capital, new tools and approaches

The Requirements:

• 6-9 years of experience in a field related to communications, public relations, HR, financial services, consulting and/or agency work. Consulting experience is preferred; experience working for HR consulting firms or benefit brokerage firms is a plus
• Bachelor’s or Master’s degree in a related field (e.g., English/Journalism, Communications, Public Relations, Human Resources Management, Business Administration, etc.)
• Knowledge of current communication and change management trends, marketing and technology (e.g., platforms, and digital and social media), and an ability to apply that knowledge to client solutions
• Experience working with graphic designers to craft the “look and feel” of the communication platform
• A professional presence with polished and well-developed facilitation, written, web and oral communication skills that demonstrate creativity and technical expertise 
• Experience facilitating, coaching and mentoring teams, specifically to drive consensus, brainstorm and/or gather data for a project
• Ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
• Ability to draw conclusions from data in a logical, systematic way 
• Ability to take complex topics (e.g., about benefits programs) and explain them in a user-friendly and audience-appropriate way
• A self-starter who works well in a team environment
• Organized and focused, with strong project management skills, an ability to manage competing deadlines, and an ability to work and think in a methodical and orderly way
• Committed to quality and professional excellence
• Strong computer skills, particularly with MS Office products and online communication platforms

Equal Opportunity Employer