Description

Collaborate with Solution Architect and Business Stakeholders to develop business requirements for the Development team to configure and implement Sales Analytics based on Dynamics 365 CRM data sets and processes

Assist in research for defining and clarifying user requirements.
Provide clarity in updates to product owner on team progress.
Help to develop, groom, and prioritize backlog, and clarify and translate business needs into a detailed requirement.
Develop appropriately detailed specifications and support documentation for product features.
Assist in the QA processes surrounding the delivery of the technical changes to Dynamics and any related systems.
Work with Solution Architect and Business Stakeholders to determine scope and priorities for development cycles.
Ability to communicate strategic direction and provide consultation to Sales Operations and Marketing as appropriate.
Work with key stakeholders to ensure successful Product releases.
Work together with TCS Support and QA teams to collect and classify defects, prioritize appropriately, and ensure expected functionality is fully understood.

Qualifications

Strong communication skills.
Experience in a Business Analyst role demonstrating understanding of business software concepts, capabilities, and opportunities.
Understanding of PowerBI capabilities and Dashboard design concepts
Ability to understand and document business requirements into Agile User Stories.
Experience with Dynamics 365 CRM is highly preferred, but experience with other CRM systems such as Salesforce or Workday would also be acceptable.
Understanding of Sales Business Concepts such as Revenue Pipeline, Contact Intelligence and Sales Opportunity processes.

Other Desired Skills:

Understanding of Financial Services Industry, Insurance Broking and/or Consulting
Knowledge/Understanding of Sales and Marketing functions within a global organization
Understanding/Appreciation of the Marketing and/or Internal Communications Function within a Global Business
Knowledge of DevOps
Experience of IT Service Management.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

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GSA Platform Business Analyst / GSA Platform Business Analyst