Network Support - Load balancing

Role purpose:

The purpose of the role is to maximise the operational performance of WTW network services.  The role is accountable for the day-to-day support, management and efficient investigation / analysis / resolution of F5 load balancer network issues.

Job Responsibility:

• Responsible for supporting the F5 load balancer infrastructure within WTW 24x7. You will be the primary point of contact for all customer issues, managing queues, responsible for logging, fulfilling requests, and supporting planned engineering works 
• Restoration of service and the completion of root cause analysis of all incidents, driving actions to mitigate the root cause and remove risk of reoccurrence.
• Working within an ITIL based Network Management framework that includes incident mgmt., problem mgmt., change mgmt. release mgmt., capacity mgmt., BAU change 
• Engaging with internal and external stakeholders, managing customer expectation and satisfaction.

Preferred technical / professional qualifications:

• 3-5 years’ experience in IT or Telecoms industry
• F5 load balancer experience of 2+ years
• Experience of Network Operations Incident, Change & Problem Management principles

WTW is an Equal Opportunity Employer