Pension Projects Team Leader

As a Pension Projects Team Leader at WTW you would be working on one off billable client projects across a large client with multiple schemes including DB / DC / Hybrid entitlements. You will be working alongside another Team Leader responsible for repeatable project deliveries, as well as a technical lead.  You will have the opportunity to use your experience to date and to develop your career further.

Managing a team of Analysts, you will be responsible for providing a professional, high-quality service to our clients and their members, managed through a rolling schedule of objectives and developing your team. If you are motivated, self-driven, a people person and have a can-do attitude you will fit well within our busy working environment. As an industry leader, we offer fantastic opportunities for career progression.

We can offer you a fun and engaging environment working with some of the best people in our industry. We will reward your efforts with a generous salary and a very comprehensive benefits package including a generous discretionary bonus, a great pension scheme, life insurance, private medical insurance, eye care vouchers and many other options.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. Most of our colleagues work in a” hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

The Role

• Plan and control all client-based billable projects and report progress to the client and WTW Operations Management.
• Monitor projects, large and small, and ensure reports are produced within agreed deadlines.
• Support repeatable project delivery team to enable delivery of new deliverables.
• Build and maintain technical, procedural and client knowledge through experience.
• Be a point of reference on project related queries.
• Spearhead the more complex/project work as required.
• Work with the Administration Manager and BAU administration team to improve operational efficiency and reduce costs e.g. automation, development and continued use of standard procedures.
• Ensure team members are fully informed of current events, procedural and benefit changes.
• Contribute to any change control process(es) and ensure accuracy of the process and delivery to time and cost.  Including effort relating to testing and progression of the change to the live environment.
• Identify offshore opportunities, manage transition and quality control delivery.
• Identify potential billable project opportunities for presenting to client to maximise revenue.
• Identify and support potential process efficiency gains which are not client chargeable.
• On an on-going basis be the main contact with the client or relevant administration team, maintaining and developing all working relationships.
• Undertake and implement actions arising from Post Project reviews (PPR), working with the WTW Operations team to also conclude whether the change impacts other clients.
• Ensure client work is undertaken on time whilst adhering to our quality standards.
• Take ownership and accountability and monitor work allocation to ensure service level is achieved.
• Drive best practice and identify continuous improvements, beyond those arising from PPRs.
• Coach, mentor and drive colleague training, development, and team performance.
• Provide a high level of professionalism, both with internal and client contacts to promote our brand.
• Will have active involvement in recruitment and selection of colleagues.
• Work with your team and the business to create a positive working environment.

The Requirements

• Demonstrable track record in dealing with DC and/or DB occupational schemes.
• Prior experience of managing a team or experience of mentoring / training within a pensions administration environment.
• Interpersonal skills to include excellent written and verbal communication.
• Strong time management skills and the ability to organize and prioritise your tasks and those of your team.
• Computer literate.
• Take pride in your work with accuracy and adherence to a high level of quality being paramount.
• Progression in PMI qualification desirable.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

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