Pension Technical Supports Specialist

As a leader in the marketplace, WTW offers an excellent opportunity for experienced pension professionals. In the role of Senior Defined Contribution (DC) Pensions Administrator, you will take on more advanced calculations and complex schemes and play an active role in mentoring and checking the work of the Pensions Administrators.

The Role

Working as part of a team you will be responsible for providing a reliable and high standard of administration support on a portfolio of clients.

• Help to provide an efficient, professional service to meet all client/members' needs
• Maintenance of accurate and up to date scheme records
• Preparation of individual calculations and benefit statements
• Processing individual member queries
• Be a point of reference for standard automated cases
• Deal with queries and requests by the use of standard letters
• Identify areas where the service to clients/members could be improved 
• Build a relationship with the team members  and clients 
• Monitor own and team workflow to ensure service levels are achieved
• Assist in more complex / project work

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution
 

The Requirements

• Experience of administrating occupational pension schemes, DC would be more advantageous
• Experience of coaching and supporting less experienced associates.
• QFA Qualified
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Microsoft office skills (Excel, word, powerpoint)

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity